Autopilot responses

So many people walk around on Autopilot. So many people have an Autopilot response to questions or situations.

In the Seduction Community, STILL headed by it's creator Ross Jeffries, one of the main tenets is, 'Never take a first response as written in stone. It's just an autopilot response and it is also something to play with.'

It's just a response that emanates from where that person is right now.'

What do you say to a Big Issue seller?
What do you say to Jehovahs Witnesses?
What do you say to a clipboard carrying student grinning maniacally at you in a shopping center?

What do you say to yourself in day to day situations?

How many times have you pitched a product or service only to hear, 'we are not interested!' That's just a weak, pointless, gutless, cop-out of an autopilot response.

All objections are state related.
Some of the state related objections are autopilot responses.

If you want examples of Autopilot responses ask for a regular size quarter pounder meal in McDonalds and you will be asked. 'Is that a large meal?'

Ask for a portion of fries and you will be asked, 'Do you want fries with that?'

I had builders working in my home and deciding to buy the 6 of them lunch, and being a very classy kind of guy, I drove to McDonalds. Remember this...
1.It was empty.
2.The car park was empty.
3. Two staff behind the counter watched me get out of the MooreMobile and walk in alone.

"Hi, can I have three quarter pounder with cheese meals, all with Cokes. Two Big-Mac meals with Fanta orange and a Chicken Sandwich meal with a Lemonade. Also can I have 6 Apple Pies please."

And then auto pilot took over and the girl asked, "Is that to eat here?"

I considered a barrage of answers but settled for, "Do you REALLY think that would be possible for me?"

Coming to her senses she shook her head and laughed.

It's dangerous to think that sometimes people are walking around on this Autopilot setting. Worse, are the ones who are driving!

How many times have you driven somewhere and not remembered the journey?
How many times have you driven your usual route to work only to realise that THAT was the day you were going somewhere else on the way to work first?

If you catch yourself responding to something in the same way you have always done, think for a second. What would happen IF you did something different?

The lights may be on but...is anyone at home in your head?

Disengage it!

Laura Berman Fortgang - Coach of Coaches

Here's another recommendation for you and, again, it's a very talented and knowledgeable lady from NYC area (I must get over there again soon)......

Some of you may know her, know of her and some of you may not know her at all, for which I say 'you are serious about personal development aren't you?'

I have followed Laura Berman Fortgang for almost 12 years now.  I met her quite a while ago at a seminar she ran in London after the publication of her book Take Yourself to the Top, of which I have a signed copy but hey, I'm a fan.

I think she pioneered the whole idea of coaching and got me interested in the whole coaching scene.  I cannot find anyone coming close to her (not that I have looked) and I always have considered her the best there is in the business and personal coaching field.

She has a common sense approach and a focus on what works for her clients.  Laura is also a best-selling author, sought-after speaker, corporate spokesperson and interfaith minister.

She is the best-selling author of five books now published in 11 languages:

• The Prosperity Plan
• The Little Book on Meaning (Finalist for a Books for a Better Life Award)
• Now What? 90 Days to a New Life Direction
• Living Your Best Life
• Take Yourself to the Top

When you read a list like that and look at the figures one thing is obvious.  She knows her stuff.

Laura has also been a media perennial for years. Her appearances on Oprah, The CBS Early Show, NBC's Today, Good Morning America, various nationally syndicated and cable outlets as well as a long stint as contributing editor for Redbook Magazine and in other major print and digital media have helped her reach millions of people who want to improve their work and life.

Do yourself, your business and the people around you a big favour and go to:
http://www.laurabermanfortgang.com/index.html

or follow her on Twitter
@LauraBFortgang

Prepare to be amazed and...See You At The Top

You-Nique

Do you wonder what makes you different from everyone else? Are you looking for an answer to "What makes me special and unique?" that is more meaningful than just your fingerprints or a spiral of DNA?


Understanding how each of us is unique is an essential part of questioning who we are and why humanity exists. To help you find an answer to this ancient and universal question, we offer a new way of looking at things.

Are you Unique? Do you go your own way? Do you follow your own beliefs?

Being unique can make you start to feel awkward about who you are. If you are not like everybody else ... you can feel like you don't fit ... and don't belong.


And that is a horrible way to feel .. especially when you consider that everyone is unique. Everyone, underneath the things that define a generation or a culture, is truly unique and vastly different ... from the things they love -- to what inspires them or makes them laugh.


Do you remember the scene in The Life of Brian when, having been chased and followed by hundreds of people, Brian addresses the crowd from his bedroom window and there is the classic exchange...

Brian: You are all Individuals!
Lone Voice: I'm not!

Being an individual means you are unique.

Do you have any idea just how unique you are?

What makes you unique?
Is it what you do, or how you do what you do?

If you want to Stand Out, you have to be OutStanding.
It's a simple as that. And Simplicity rules.

Simplicity is harder than you think. We all have the ability to make things difficult. We analyse and go over details again and again when in fact what we should be doing is refining and streamlining.

If you want to be unique you have to strip everything down and discover just what sets you apart from everyone else.

Sustained success comes only when you take what's unique about you and figure out how to make it useful.

Whatever it is that you do to make yourself unique you have to decide whether or not it is something that will generate interest, business and raving fans (repeat customers).

What are your strengths? How do you use those strengths to overcome your competitors, if you consider your competitors?

Remember that there is no one else on this planet like you. No one else can do what you do, in the way you do it. If there were then I can guarantee that they wouldn't do what you do for the same reasons you do it.

The same thing applies to businesses and other types of organizations. But in this case, it is called branding and is known as what makes you stand apart and stand out from the crowd ... in both good and bad ways.


Being unique in business may be just what your company needs ... and should shout about. But just being different isn't what you want to focus on. Instead, you want to be distinctive -- in the things your customers and clients value most. And that is what finding your business niche is all about.

The 10 Commandments of Dynamic-Life

The Dynamic-Life Academy Training Program has two major handouts.

One is The Tao of Dynamic-Life.  A page a day program that offers motivational and inspirational teaching for every day of the year, all 365 of them. 

(It can be purchased seperately for £150 via The Moore Consortium website.  An email to me, david@themooreconsortium.com will result in the details being sent to you and you can download it immediately and begin integrating it into your life.)

The second handout is the Dynamic-Life 10 commandments.  These are ten sections of the program distilled down into soundbites which form the basis of Stage One of the Dynamic-Life Academy Program.

1. If you don't know what to do, take a bold leap forward.  This is your default setting.
2. If every body said exactly what they were thinking at the same time, most people would be speechless.
3. Happiness is a personal choice and not a product of anything external.
4. The invisible created the visible.
5. Sit with confusion. Watch it grow or shrink.  It becomes energy you can use.
6. Being great = Preperation.  Being mediocre = Preperation H.
7. Don't bother pitching or talking to people who can't make a decision.  If they can't say NO then they lack the authority to say YES.
8. Think Big Picture.  Not what impacts you but what impact your customer.
9. Calculate the risks but do it anyway.
10. Have fun.  If you don't enjoy it, no one else will.

Remember...it's never too late to have a happy childhood.

What happened to service?

It seems more and more prevalent these days...companies seem to be dropping the 'service' part of Customer Service and replacing it with nothing. Well, when I say nothing, I actually mean frustration, anger, annoying roadblocks and brick walls.

When you call a company now you have to spend over twenty minutes navigating your way through a labarynthine structure of 'Press 1 for......Press 2 for.....' and worse.

You can press six different numbers and still be told 'You now have 8 options'.

If you do get through to a carbon based life form or human you find yourself in India.

How many times have you been told 'use your keypad to enter your account number, date of birth, postcode, inside leg measurement, blood group, dogs middle name' only to have to repeat it when someone decides to do things like the old days and answer the phone.

How many times have you spoken to one of these 'helpdesk' people only to find that they have no idea what you are talking about, they do not know how to rectify your problem, or they are just a work experience/ teenager with no interest in their job/ complete moron with the social skills of a retarded clam and the business skills of a swivel chair.

Perhaps your company runs a system for its customers like this.  It's usually the companies that call themselves 'customer centric' that do.

Do you care about your customers? 

So many companies search for new customers all the time. Like a rich seam of gold that is being continually mined, one day it will dry up. What will you do then?

Instead of looking for new customers all the time why don't companies look after the customers they already have?  It's a lot easier.

If you do that, your customers will always be your customers and it will not matter what any other company offers them to prise them away.  Customer service should be your mission statement.

If you make it your mission to keep your customers by serving them and over delivering then you will enjoy Customer Loyalty.

Customer Satisfaction is good, and it seems to be the goal of many companies but its not the be all and end all of the equation. 

What can you do to make your customer loyal to you, your company or your brand.

OVER DELIVER!!!

Exceed expectations.  Think different.  Do more. 

Out perform your competition.

Your customer will be loyal to you, because you are loyal to them.

Remember my mantra, IF YOU WANT TO STAND OUT YOU HAVE TO BE OUTSTANDING.

If you don't think Loyalty is more important than Customer Satisfaction then think of this...

If you are married, in a relationship or whatever flicks your switch...do you want your partner Satisfied...or Loyal?....Get it now?