Wednesday, 24 August 2016

It isn't about just ONE thing!

What is your definition of success?

A flashy car, a big house, a yacht, tons of money...whatever your definition of success is, it's personal.  It will be unique to you.

What makes people successful?

One overlooked common denominator of all successful people is initiative.
People who make lots of money, have a flashy car or a big house are people who show initiative every day, in everything they do.

Remember, the way you do anything, is the way you do everything. 

If you want your life to be successful, start showing initiative every day in as many ways as you can, develop success habits, and you will start making more money. 

Successful people are always willing to do what the other guys are not willing to do! Live your life with abundance in be prosperous in everything you do.

The science of being successful is not by doing certain things, it's by doing things in a certain way.

Tuesday, 23 August 2016

Creating Happiness

An enlightened, fully SELF-Realized person once explained the truth about happiness to me.
Your happiness must be anchored in the experience of the SELF. 
It must be established in understanding the "oneness" of all that is and that you are not separate from anything. Your inner joy and bliss must come from "knowing" the fact that you are an extension of Source which is all things. 

Then your happiness is complete, total, and everlasting. 
Then you have complete inner contentment. 
Then your happiness will be bubbling up within you every moment forever. 
It will never come to an end. 

However, if your happiness is based on how smoothly everything is going in your life, how well you are doing, how wonderfully people are praising you, how often you get what you want, how cozy you are in your own little cocoon you call your "life", then you must understand that your happiness will never be complete and will never last. 

If you do have moments of happiness, it is illusionary. It never is total or complete, it never fulfills you. You are always left wanting and searching for something more. You are always feeling "something is missing". 

You are never content. You cannot look for happiness outside yourself. You cannot base your happiness on external conditions, situations, events, circumstances or people. True happiness comes from knowing the SELF. This means knowing and experiencing that you are an extension of Source. Source is energy. 

This ONE energy or consciousness or awareness is the ONE "thing" that EVERYTHING in the Universe is an extension of. Knowing this and EXPERIENCING this will give you complete and total happiness, joy and bliss that surpasses all human understating. 

This explanation is wonderful, however, you must experience it yourself and not just intellectually know it. I am teaching how to actually attain and experience this joy in the HPT-Transformation Mastery Course. 
You can get the Course by clicking here:
Each month you will receive the 'Nugget of Gold' newsletter and each quarter a 30min Skype session with me.
Much love to you every one of you, and I wish you all experience much happiness and joy in your life.

Thursday, 4 August 2016

Beware False Prophets or Profits

I have heard more and more about perfection in the last few days from all different angles…

Aren’t these three comments great? How many so called self help people tell you this:
  • "My life is perfect"
  • "Everything I want comes to me"
  • "I have no worries, concerns or fears"
Have you heard these from people: friends, strangers, mentors, gurus?

Why don't we throw a few more comments in?
  • "When I wake in the morning my bed makes itself"
  • "My clothes fly out of my closet neatly pressed and onto my body"
  • "All the cars get out of my way when I am driving"
I have news for you...
The first three comments come from liars.
The second three comments come from the same people but you don't believe those three, they sound like jokes.

Well, the first three are jokes too!  And so are the people who tell you them.

The perfect person doesn't have any fear, insecurity or negativity.
The perfect person doesn't drink.
The perfect person doesn't smoke.
The perfect person doesn't fail.
The perfect person doesn't get upset.
The perfect person doesn't get angry or sad or confused.....
...The perfect person doesn't exist!

NOBODY has a life free of concern, fear, insecurity, self doubt or negativity. You get these feelings every now and then because, shock horror, you are HUMAN!

DO NOT follow or listen to people who tell you otherwise, because they are lying and hiding behind a facade.  Worse is that they are lying to themselves if they believe it.

A true friend, mentor, trainer or 'guru' (I hate that word) is a human being.  Not some elevated being that has transcended to a new plane of awareness.  They are in the real world, with real people, with abilities and teachings, not mystical powers.

We all have concerns, fears, insecurities, self doubts and negativity in our lives, I do, just as much as you do.  I have learned to control them and see them for what they really are, and not for more than they are.

That is all you need to do too.  All you need is help to do it.  All you need to know is how to do it.

Life is a roller coaster, it has its ups and downs. Instead of lying on the track waiting to be run over, come and find out how to get back in the car and enjoy the ride.

Tuesday, 26 July 2016


Here is a tip to make you feel better.

Every day, make it a point to do the following.
First, smile as often as you can. Smile for no reason. Just smile.

Second, laugh as often as you can. Laugh for no reason and as often as you can.

Third, sing out loud. Just sing.

Fourth, dance!

Yes, dance. Dance often, even if it is by yourself when no one is watching. Even if it is by yourself when people ARE can be contagious.

Do this and see how amazing you feel.

When you act like a kid, by smiling, laughing, singing, and dancing, you will feel lighter and more cheerful. You will be taking life less seriously. You will vibrate frequencies that will attract into your life all the things you want.

Watch the magic happen in your life!!

Monday, 4 July 2016

Possibility Thinkers Creed

When dealing with the various situations, challenges and circumstances in your life, you might want to consider the "Possibilities Thinkers Creed". 

This was taught to me in the mid 1990's. Most people today have never heard of it. 

Consider this powerful "creed": 
"When faced with a mountain - 
I will not quit. 
I will keep on striving until I climb over, 
find a pass through, 
tunnel underneath or
simply stay where I am and turn the mountain into a gold mine!"

The "mountain" is what you perceive as your "problem or adversity". 

The magic is being able to turn what appears to be negative into a positive with simply a change in perspective. At an event several years ago a man asked me about the concept of "looking for and always finding the golden nuggets" in life.

The idea is that when you are digging for gold, you have to move tons of dirt to find just a few ounces of gold. But you are not looking for the dirt, you are looking for the gold. 

So in life, stop looking for and focusing on the "dirt" (the negative, the problems, the adversity you are facing). 

The question is when you are digging in the dirt (dealing with life's challenges) and there just is NO gold there (there IS no positive you can find), what do you do?

The dirt is what we perceive as life's problems, negatives, and adversity. Generally you can "find the gold" in every situation you deal with in life if you simply look and change your perspective. 

But what if there is simply NO gold, but ONLY dirt? 

Then, since you are in the dirt anyway, laugh like a kid, and play in the mud! 
The dirt IS the gold! 
You are meant to let go, surrender to the Universe, relax, and stop being attached to the outcome YOU think is best.

Just like in the Possibilities Thinkers Creed, the mountain itself (the problem/adversity) becomes the prize! 

This is how to be a wizard in life.

You can turn any situation or location you find yourself in into your private sanctuary, your personal "retreat", and your own wonderful "university". 

I have made the situations and locations in my life the perfect place for me so that I gain more benefits in every area of my life than anyone can imagine.

Everyday I am thankful, grateful and so appreciate to be HERE....right this moment. 

How are you dealing with YOUR mountains? I suggest you embrace the Possibilities Thinkers Creed". You will feel better, and your life will BE better. 

Monday, 27 June 2016

Firewalking: Fun or Empowerment?

Firewalking as a metaphor for overcoming your fears has really been done to death. Tony Robbins in the news again because people got burnt at one of his events again.

I can't believe that people still use firewalking as part of their program.

Back in 1997 I was running sales training workshops that culminated in a board break. I learnt that at Speakers International. I was working as the National Sales Trainer for Telewest.

Then in 2000 I wanted a new metaphor for breakthrough. I looked around and found a couple of companies that provided Firewalking events. I rang them and one of them called me back. It was a call from a guy called Martin Sterling. He called me around five times to tell me that his company could provide the service we needed. In the end it didnt happen. In fact, Speakers International ran the firewalk in Basildon.

He kept in touch with me and one day, when I told him I was in Sheffield, asked me to drop into the office on the way to London. After a long chat he asked me to work with him.

1997 Cable London
Sales Seminar Boardbreak
Over the next couple of years I worked with him, then we split and I went off to get further into NLP and Hypnosis and then he contacted me again in 2003 and asked me to work with him.

Firewalking and Glasswalking were the main areas of business. It always struck me as a waste of time. It was fun but what was the concept? Walking over 'red hot coals' as a way of fearbusting! How?

Its all to do with state of mind and physics.

Its important to have the right state of mind and the training session prior to the walk builds towards you believing that you can walk on fire. The exercises and messages are very standard NLP and persuasion exercises and can be found in numerous seminars not linked with Firewalking. In fact you can pick up most NLP books and see the exercises. You are actually walking on burnt wood, not coals. Its Pine. The optimum heat is around 1300 degrees but most companies have people walking on ash, especially if 40 other people have walked on it prior to you. Usually a line of fire either side of the 'firebed' gives the impression that it's hotter than it is.

Its also about contact time. If you have taken a jacket potato out of the oven and switched it from hand to hand then you wont burn yourself. Same with firewalking. Your contact time with the 'firebed' is so minimal that you cannot be burnt. If you walk at a steady speed, six steps is enough to get you over and you will have done it(with some companies you only need three - check youtube, I have seen firebeds of 6ft!!).

Pine is the wood of choice. This is a great generator of heat but not a conductor of heat. Imagine a cake in an oven. After its been in there for a time and you open the oven door you will get a blast of hot air (not unusual in this industry). If you put your hand in and touch the cake: no problem. Touch the oven walls: no hand left. Basically, what you are walking on during a firewalk is like walking on a 20ft long cake. Generating heat but not a conductor.

Lasting benefits...absolutely NONE!

I asked a group of car salesmen once what they considered were the benefits of walking on fire. They all told me the same thing.

"We are gonna sell a ton of cars now!"
"Great," I said...."How?"

Each one of them got a glazed look on their faces and stayed that way. Then they spent ages justifying how Firewalking will help them shift those old rust buckets and sleds that had been on the forecourt for ages. They couldn't justify it. I gave them motivational, attitudinal, influence, inner game and Sales Training. THAT worked!!!

In the old days, in the 80s/90s, it was new and unusual. Tolly Burkan and Anthony Robbins made it well known and then everyone jumped on the bandwagon. Now its old and, to quote Tom Jones: it's not unusual. If you ask a group of 40 people about it, at least 30 of them will have heard of it and 10 or 12 will have done it.

Its mystery has gone. A simple search on the internet will explain the mechanics of it.

Its very simple to organise and I have the Tolly Burkan certification to train it and the Insurance cover so you could ask me if you wanted to but I havent wanted to organise or train a firewalk for years...

So would I do it if I was in your position and looking for a way of Breaking Through or Empowering myself? No. Its all a bit of fun. You can raise money for charity doing it - It's the shortest sponsored walk in the world...

Glasswalking is the same. It sounds scary, it sounds terrifying but shouldn't. Again, physics and common sense come into play.

If you want to lie on a bed of nails you can. If you want to lie on a bed of ONE nail, then that would be very foolish. Same with Glasswalking. If you tread on a piece of broken glass while barefoot you will cut your foot. A Glasswalk on the other hand is performed on a bed of a thousand or so broken bottles.

Yes they are very sharp shards of broken glass but it's a glass bed at least two inches deep so anything under your foot compresses into whats below and around it. No problem. It sounds great when the glass breaks and cracks under your feet but it also cushions your feet. If you feel anything under your foot that you don't like the feel of...lift your foot and put it somewhere else.

When you are involved in the fire and glass walking industry for as long as I was you believe it is the cure for everything and the best motivator. When you have worked outside of the firewalk and glasswalk industry for as long as I have, you realise how far behind the times these events really.are...and they should stay there...

Thursday, 23 June 2016

Do They Understand?

Klingon Spoken Here
The Salesman Talks Klingon to a Customer!

So there I was browsing in the computer shop. Looking at all of the interesting toys and gizmo’s on display. I saw a laptop exactly the same as mine. Same spec, everything. Well, apart from one crucial thing: it was £80 less than I paid the other week.

As I was silently congratulating myself on my immaculately timed purchase (!) I became aware of a man and a boy looking at a desktop PC next to me. The man was middle aged and scratching the side of his face as he stared at the PC with what I describe as a ‘rabbit caught in the car headlights’ look.

The boy said, “Dad, we really need something that’s fast!”
I watched the man as he rubbed his cheek.
‘Don’t scratch your chin, pal’ I thought, ‘That’s a sure-fire invitation. It's a buying signal. It tells the salesperson you want information.’
So...he scratched his chin. From nowhere the salesman appeared as if he had been teleported. He pointed at the PC the man and boy had been looking at.

“Great choice. E2440 Intel core2 QX6700 processor; 2GB DDR2 memory; DL DVD RW-CD-RW and DVD-ROM/CD-RW drives; 400GB SATA 150 hard drive. It’s hard core!”
“Oh, right” the Dad said, nodding his head.

I was impressed. He was giving a very good impersonation of someone who had understood what he had been told. In fact he hadn’t a clue what he had been told. He could have been given the location of the Holy Grail and he was none the wiser. It sounded to me like the salesman was speaking in Klingon.

The salesman stood looking at the Dad as he weighed up the situation. After a few seconds the Dad said, “Thank you, we’ll have a look around.” And walked to the door dragging the kid behind him. I watched him walk out the shop. I turned and looked at the salesman and he was looking puzzled. He was wondering what was wrong with the guy.

I could have told him, but think about this...Always communicate with people in the same way THEY speak and think, and not the way YOU speak and think.

This is crucial and never more so than when selling over the phone.
1. Listen very carefully to words and phrases they use to describe situations, needs, desires and problems. Write down the relevant ones.
2. Question to get explanations on ones that you don’t fully understand, or maybe even seem foreign to you. For example, “When you say you want something that’s fast, what exactly are we talking about? What will you be using it for?”
3. Use their language when presenting your sales message recommendations. Sell them on the results, using the language they understand. “...and with this machine your son’s games will run twice as fast as on that old machine you said you have now. Plus, you won’t have to sit and wait for it to grind through those spreadsheets you mention you run...”

Don’t sell the means; people buy the end.
If you are going to go fishing, bait your hook with something the fish likes and not YOUR favourite food.

Pace yourself and mirror the customer.
And remember this:
"The trouble with talking too fast is you may say something you haven’t thought of yet."

Wednesday, 15 June 2016


Influence, persuasion, coercion, call it what you want.

So many times, on a daily basis, we are bombarded with ideas and information to the point of overload.  We spend a lot of time filtering out and filtering in things that are either of use to us or not.

One of the main factors of development is knowing what we want.  When we are certain that what we think and believe are in alignment with each other we function superbly.  It is when an outside influence, certainly of a negative nature, impacts our rationale that we have an imbalance and we are susceptible to making quite damaging decisions based upon false beliefs that have been instilled in an insidious way, by subterfuge from an external source.

Just like a Trojan Horse, an idea or belief arrives looking like something we have been seeking, only for thousands of bad strategies and ideas to leap out from inside and attack the very core of our being.

It is very important to keep an open mind in life: but not open enough so that anything can slip into it unchecked.

We have to be sure and certain of our own thoughts, ideas, feelings, emotions and beliefs and have confidence in our choices.  In the world today there are many options, presented by many people as the 'new, new, thing'.  Be aware and alert at all times.

Not all of those ideas and people are there to help you.  They are there to help themselves.

"If you do not control your thoughts and feelings...there are thousands of people who will!"

Keep being EPIC in all that you do...


Monday, 13 June 2016


I spend a lot of time travelling.  I consider it 'up' time, not 'down' time, and it is a time within which I always find the time to mess around with a calculator.

Chunking down or breaking down a problem is the easiest way to solve it.  Solve the five component parts of a problem and you have solved the BIG problem.

How do you eat an elephant?  One bite at a time!

Do you want to make one million pounds or dollars?  Then break it down into chunk sized, manageable (do-able) pieces....The result is the same, but the journey becomes more achievable.

Sunday, 12 June 2016


People take life too seriously. 

If you look at your thoughts throughout the day, almost all thoughts are about the past or the future. 

Even when you are thinking about something in the present you are comparing it to something in the past, or to what you want or do not want in the future. 

Most people have very few thoughts that are just in the moment. 

When you can live in the moment, it is called being mindful or mindfulness. You are really paying attention. You are in present time. You are not thinking about the past. You are not thinking about the future (what you want or do not want). 

You are fully present. You are childlike. You are playful. You live with a sense of wonder. You enjoy each experience no matter what it is! Just as a child. You have no cares about the future. You have no regrets about the past. This is a wonderful place to be. Try it and you will see!

And, remember, our words are very powerful. The words you use create the world you experience. Think about what you say. 

Today, focus on paying attention to every word that comes out of your mouth. Notice how negative you speak! Notice who you say the same phrases all the time. You have patterns of speech, habits of using the same words and phrases, and you are generally not even aware of the words you say.

Notice what you are saying almost subconsciously. You speak most of the time on autopilot. Pay attention. Then, focus, be aware, and be conscious of the words you use. Decide to speak positively and with intention and purpose. Remember the old saying "If you don't have anything good to say, don't say anything at all!" 

Remember another old saying, "It is better to say nothing and be thought an idiot than to open your mouth and confirm it!"

Be the person that everyone knows always says only positive things with a smile on his face! Then watch you world improve in every way. 

Monday, 30 May 2016

A Letter From A Prisoner

As you may know, I have presented a short version of the HPT-Transformation program in a few prisons in the UK.

I have just received a letter from a man who was at the last presentation.  I won't name him but he was sentenced to 6 years for insurance fraud.

He had been a fraudster for 20 years previously, and always in and out of prison.  Most of the time he was coerced into crime by those around him.  But no is the letter...

"Another beautiful day for me here in paradise! I have done exactly what you told us all and now look at the reality of the situation.  

Now...when I look at the situation I tell people what I stress in your life. You have nothing. NO material things. NO debt. NO bills. NO house/apartment. NO cell phone. NO job. NO bank account. NO credit cards. NO responsibility. NO appointments. NO phone calls you have to make. NO car. NO personal possessions. NO worries. And your food is provided FREE. You have a clean warm safe place to stay, your own private room with all amenities,,FREE. Everything is paid for. If you need to see the dentist, it is FREE. Medical visits...FREE. EVERYTHING you NEED is FREE and taken care of! 

You have no decisions to make, everything is provided for you. You now have TOTAL freedom! 

This is what I have now. 

I am in the perfect environment to do what I have been wanting to do my whole life and I need to do to take me to the next level. I can focus. I am getting complete clarity. I am shaping energy. I am plugging into the ether, the universal field and downloading knowledge and information that I could never access before, but now I can! 

I am clearing patterns that I have never been able to clear. I am releasing abilities that I have never been able to release but I knew were always there. I am accessing source energy like never before. I am in total BLISS! If they told me I could leave today, I would say NO! I am not finished yet with what I need and WANT to accomplish! LOL For me, right now, life is wonderful. 
Focus on MY dreams. Don’t let anyone tell me how I should be living my life. I am following my BLISS.  

I will never do anything to put me back in here because I finally realise, I don't need to!  Thanks."

Friday, 27 May 2016

Over To You!

Over the last few years I have left many messages here on this page,
sharing my experience of being
injured in the car crash and the resultant change in my training leading me to the current level of training and transformational work I present around the world.

I have also shared insights, and secrets to inner joy, bliss and contentment. I have also given you practical things to do that can make you manifest your goals and dreams in life: helping you get what you want and achieve your desires.

So many people have read these posts and shared with me the miracles that are occurring in their lives by implementing some of the concepts and ideas that I have presented. If you have not read these posts, I encourage you to go back and read these posts in the order they were posted.

This will be a great process that will not only be eye opening, but begin to awaken your own dormant power of attracting and manifesting what you want in life.

As you read these, if you particularly like one of the messages, or if one of the messages causes you to feel tingling, or energy moving up your spine, write down the date the message was posted.

Then, here, post what message or messages you particularly liked. You can write a comment about how that particular message affected you and what you got out of it, or you can just list the dates of the messages you think others would benefit from as you did.

All of you check back here often and see what messages others found particularly helpful.

This is a powerful process for you. For those of you who take the time to do this process, you will see and feel profound benefits in your life. Feel free to comment on those as well.

Have fun!

Keep being EPIC in all that you do!

Tuesday, 3 May 2016

You Are Amazing

If you're reading this at work or on your commute home, you might not feel it at the moment - but,
actually, you're absolutely amazing!

Here are a few facts to help remind you just how utterly remarkable you really are...

Starting at the beginning: the atoms that make up your body are the same ones that formed during the Big Bang – 13.7 billion years ago. You may feel like you own these atoms, but really you only have them on loan…

If you laid out the 60,000 miles of blood vessels inside a human body, you could easily circumnavigate the Earth two and a half times! (Don’t try this though – or you’ll quickly be restrained under the Mental Health Act.)

The nerve impulses to your brain travel at speeds of up to 250 miles per hour. This depends on urgency of the impulse however – so, if you burn your fingers, your brain will tell you to withdraw your hand more quickly than if your hand accidentally collides with a blob of ice cream.

Your nose can remember 50,000 different smells.

Similar to fingerprints, human beings have unique tongue prints

As a human, you share about 95% of your DNA with a chimpanzee. Though, technically, since you are a type of ape, it’s probably not THAT astonishing. Perhaps more surprisingly, you also share about 50% of your DNA with a banana.

Humans are actually bioluminescent and glow in the dark. However, in a slightly weird quirk of nature, the light that your body emits is about 1000 times weaker than your eyes are able to detect.

Goose bumps are actually a remnant of our evolutionary predecessors. When humans had thick coverings of fur, this would fluff up our coats – creating a better insulator and making us look bigger to predators. Grrr.

In a lifetime, your brain's long-term memory can hold as many as 1 quadrillion (that’s one million billion) separate bits of information. In modern males, this tends to be filled with football statistics.

If the human brain were a computer, it would be able to perform 38 thousand-trillion operations per second. Blue Gene – IBM’s $100 million ‘supercomputer’ – can only manage 0.002% of that. Loser.

The way the neurons in the human brain are assembled seem to be extremely similar to the way the universe is arranged! It’s even possible our brains are modeled on the structure of the universe.

At the very least, it seems as though the same fundamental laws may govern the growth of systems large and small – from the electrical firing between brain cells to the expansion of galaxies.

Astrophysicists have considered if it’s possible that we actually exist inside a gigantic brain…

So here's some advice...

Don’t say: “There’s nothing interesting about me.”
Do say: “Every atom in my body is billions of years old – I’m created from stardust.”

Keep being EPIC in all that you do...

Monday, 2 May 2016

Take A Leap Of Faith, In Yourself

Many people notice something interesting as they are going through the HPT-Transformation
Training (HERE). 

All of the books, the HPT-Transformation Course, all the workshops/seminars/lectures/webinars/, and all of these messages I post here contain and say virtually the same things, just in different ways, from different perspectives, viewpoints, angles, and in slightly different modalities (visual, auditory, metaphors, real life examples, humour, science, etc). This is true. 

And you will notice each "feels" different. This is because each is infused with a "different" energy. AND YOU are a different energy each time you go through the training. YOU change and are different in every moment in time. This is why spaced repetition of material (that is infused with energy) over time, awakens YOUR energy. 
When this happens you GET IT. 
You SEE! 
And you KNOW (it's always a FEELING).

Over the last few years I have been "back to school", I have reread all the books on the basic and advanced book lists I give to everyone who attends our Seminar. I can tell you, I am still learning! I felt like I was reading them for the first time! 

I was so happy. And I have been studying and reading many other books as well. As I was rereading Napoleon Hill's Think And Grow Rich, I began laughing as everything I was reading is in dozens of other books. 

The Truth is not new, it has been written about for 
thousands of years. 

You can ALWAYS get a deeper understanding of Truth. You can always get more a more CLEAR truth. You can always (as long as you are in a body) get a higher sense of freedom on all levels and all dimensions. You can always increase your abilities and release more abilities. And you can always have an even deeper more powerful and intimate "experience" within yourself. 

I encourage you to continue reading and rereading the books on the HPT-Transformation course (HERE) that you have either downloaded or received in the Course Manual you received at the Seminar.  Please keep reading and rereading these posts/messages, engaging on the Facebook, Twitter and Google community pages, and continue on your constant journey of internal expansion. We will soon be offering an even more in depth look into the future so stay tuned for the next step.

Over the last few years I have received thousands of letters/emails with questions about how to manifest, how to be happy, how to overcome adversity etc. ALL of the answers to EVERY question is IN the HPT-Transformation Course, 'Becoming YOU Again' (Click HERE for details) and in all the newsletters. Seek and you WILL find. Knock and it WILL be opened.

But YOU must SEEK and YOU must go through the door that has been opened! A man came to me and asked for the "secret" to making money. He was obsessed with getting out of his poorly paid job and making money. I asked him what his favorite TV shows were. He had a list of about 20 shows that he watched every week. He also watched all the football games and other sports all week. (He basically spent most of his free time watching TV!). I said I would be happy to sit with him and give him advice; all he had to do was not watch TV for 1 week and read a book I would give him. He got upset and said he just wanted the "secret", he did not want to "study"! He walked away in a huff. I simply sent him love and knew he was not ready yet to receive the gift. 

Are YOU ready to receive? Think about that! 

...until next are deeply appreciated. 

Keep being EPIC in all that you do.  
Love yourself, for I love you.

Dave Moore

Wednesday, 27 April 2016

Who To Listen To

Many people still do I know which group
to join, teachings to embrace, or person I should trust, believe in, and/or follow?

First, you can never be wrong.

No matter what you do or choose, you will simply create something that allows you to define more clearly what you do want, and you can then create that.

Take life lightly. Care, but not that much!

When you are READY, you will attract into your experience, and you can and will "see and feel" the Truth in a "teaching" and/or the "power" of a "teacher".
When you are not ready, (too caught up in intellect/mind/thoughts/ego instead of heart "feelings") you MIGHT not see/feel Truth or the power that is being made available to you! 

If a thief met a true "saint", all he would see is what he could steal from him/her! He would never be aware that he was in the presence of a "saint" and his life COULD be transformed forever! Even though being in the "saint's" presence would/could be transformative, he would have no awareness of his own transformation. Thus he would reap no benefits.

If a poor man on a remote island was given 1 million Pounds/ Dollars/Euros, he might have no awareness of what the cash or money is and the value of what he was given. He might burn it for heat! He might take the "money/cash" and use it to make a roof so he would not get wet! 

One must be ready and have awareness of the value of what one is receiving to truly benefit. Many of you have been given more gifts than you realize. You have everything! It is just your lack of understanding this Truth that is holding you back from making all your dreams come true and being more joyous and blissful than you could ever imagine.

The HPT-Transformation Course, the events/meetings/seminars/webinars etc, all are designed, among other things, to increase your awareness of what is already inside you, yet dormant, and awaken it! The "energy" in all the training, not the intellectual knowledge, activates your dormant power and awareness. Without the "energy", the training is just interesting intellectually, but lacks the true power to transform. With intellectual knowledge you just "know about" things, but you do not truly personally experience them, so you never really KNOW.

Most of us have no awareness of what needs to be transformed within us, or what we are "wrong" about. When you come into contact with the true "energy" (pure love), you are transformed in the way you need, but might not expect. You are never the same. Based on your own awareness level, you will be able to "feel/know" what training is right for you. There are a few things to consider when choosing who/what to embrace, but always follow your feelings and what you FEEL is right. You cannot make a mistake anyway, so do not worry! 

Life is a journey with many detours, just have fun and enjoy your adventure!

Questions you might ask or things to look for in people "training". 
These are some indicators that a person is not fully "plugged in" to Source and not coming from LOVE. These are indicators that the person is still caught up in mind/thought/intellect/ego and their training lacks the power to transform:

Do they show a lack of appreciation?
Are they still reading books or do they believe they don't need to, because they know it already?...known as a low teach ability index (the Dalai Lama reads everyday and says he learns something new everyday!)
Do they operate/think/talk/act out of fear, lack, worry, anxiety, concern etc?
Do they speak condescendingly and show conceit?
Are they critical/judging/condemning and find the imperfections in things and people?
Do they believe in absolutes, and THEIR understanding of right and wrong, good and bad are the ONLY correct viewpoints?
Are they very concerned with how others view, think and talk about them?
Are they very concerned about how others live their lives, and without being asked, are obsessed with trying to "change/fix" others to THEIR "correct" way of living/beliefs?
Are they attached to the body and to material things?
Do they have a need for prestige, status, acceptance, power, control over others and all conditions around them?
They are Revengeful, unforgiving, arrogant?
Have they a fear of losing what they have?
Concerned with what they have and what is "theirs"?
Do they focus on analyzing, intellectualizing, over thinking, instead of following their feelings?
Afraid of making a mistake and being wrong?
Must make others wrong so they themselves look right?
Are they Self righteous?

And the list can go on. You see, all of the above is fear based, not love based. When a person is acting from an abundance of fear (they might have lots of love too, but enough fear to show itself), they are really acting from lack of personal experience and knowingness. Fear is always based on this ignorance. Forgive them, for they know not what they do. Makes sense now?

Look at yourself and do a little self analysis with the above list. I am sure there are things you can improve on. 

Be happy right now as no matter where you are, you are fine the way you are. 

If you choose to be in more of a state of love than fear, then go for that, but remember, you are still fine right now the way you are. (That's a hard concept to understand).

Not that anyone is perfect, no one is, that is still in a body! AND you CAN, and ARE encouraged to learn from everyone! AND many of these people who show many of the above traits are very well intentioned and might have great information. The truly life changing experiences YOU will have that will help unleash YOUR unlimited dormant power however, will ONLY come from those who are the opposite of the above. Simply take each characteristic above and think of what the opposite is. If you find a person with THOSE traits (or close as, because no one is perfect!), you might be on to the real deal. The ultimate test is how you FEEL about the person/group and what EXPERIENCE you get from that person/group. And, look at yourself too! Love, not fear (lack of love) is where the power comes from....
...until next are loved..

Keep being EPIC in all you do...

Tuesday, 26 April 2016

Ergo, it's the EGO!

If you want to be able to manifest what you want fast and easily, and have inner
peace/bliss/joy/contentment, then there are 2 areas you should look at as indicators as to your progress.

Do you have a strong sense of self importance, and do you have a strong craving for acceptance from others (a desire for others to think and say good things about you)? 
Ask yourself to what degree does it upset you when others do not give you credit, say or think bad things about you, or do bad things to you? 
Do you feel self conscious that other people are "looking at you", and/or how others "see" or perceive you? These indicators tell you how much the mind/ego is in charge.

When the mind/ego is in charge, you cannot have lasting or complete inner serenity, tranquility, equanimity, peace, harmony, bliss, joy, happiness, satisfaction and contentment. You will always have a roller coaster ride of emotions. When your mind/ego is in charge, even if you do manifest "material things" like money, it will never give you lasting satisfaction. You will always feel you need a little more and will always have a deep inner sense that "something is missing" in my life. You will always be disillusioned, and unfulfilled.

Think of all the rich and famous who "have it all" but have no satisfaction/contentment because their ego/mind is in charge, and they wind up committing suicide. 

Now think of the thousands of people sleeping rough on the streets, the homeless.  They have no idea when they will eat next, drink next, where they will sleep that night, and have a very uncertain future ahead of them with no money and possessions but...they get up every single day and carry on.
You can lose the ego/mind and let your inner SELF, the real you, shine out. When this happens you truly do have it all: peace that surpasses all human comprehension and all the material "stuff" your heart desires. You attain complete satisfaction, and contentment. I am now teaching this in the HPT-Transformation Seminars.  Part of which you can hear by clicking HERE.

Keep being EPIC in all that you do.

Dave Moore

Levels of Awareness

There are lots of books/seminars/audio programs telling people about the secret to happiness
(most are taught by people who have deep inner unhappiness).

Let me tell you instead the secret to Unhappiness (that I learned from my Mentor):......

'Try to please everyone.' 

I guarantee that if you try to please everyone, you will end up pleasing nobody, not even yourself.

Think about this. There really are only 3 "main" levels of awareness. There are those who are obsessed (to various degrees) with how other people perceive them, think about them, talk about them. Other people have complete control over these people’s emotions. If someone says something bad about them, does something bad to them, insults them, disrespects them etc, they feel miserable. Is this you to some degree? 

Then there are those who only think and care about how they think of and perceive others. What people think or say about them is not relevant and has no impact on these people. These people do not care what anyone thinks of them. They are focused on what THEY think of THEM. This gives you more power. No one then has any control or impact on your emotions. You are in control.

Then there are those who understand that we are all "one" awareness/consciousness. That we are all the SAME SELF. Thus these people only focus on SELF, from a witness/observer perspective. Thus they focus on loving at all times SELF, without condition and without exception. They see their physical "body" and all other physical "bodies" as costumes of the same SELF, and from the perspective of SELF, they witness and observe it all. This is ultimate power.

If a person is at level 1, their emotions will always be a roller coaster and they will never feel in control and at peace. They will never feel lasting satisfaction and contentment. The less you are of level 1 and the more you are of level 2, the more lasting inner bliss you will experience. Getting to level 3 even to some degree will open up a new Universe for you. 

The HOW to do this is being taught in the HPT-Transformation Seminar, part of which you will find HERE

I look forward to working with you...somewhere...

Dave Moore


Ever since I have known Terry he has been
complaining about how horrible this life is.
He is miserable most of the time. You would think he was being tortured everyday by guards, given nothing to eat, and forced to work 16 hours a day in a slave labor POW camp.

I don't see him very often (little wonder) but when i do his constant "oh poor me" attitude, and how horribly he is suffering is actually amazing to watch.

To me, Everything in life is simply what you make of it. Everything you are dealing with is what you decide it will be. You and only you have to power to decide how you are going to react or respond to whatever you are facing in your life.

A discussion started over dinner with a few academics in a local restaurant last night about being optimistic or pessimistic. The usual arguments about "realistic" and dealing with the facts and the true undeniable reality were vigorously debated.

Then they came up the analogy of the glass being half empty or half full.

Everyone had an interesting opinion. I simply listened to this discussion and remained silent. No one asked my opinion to begin with because they all know what i do for a living and I felt no need to give one. I listened intently to understand and appreciate everyone's various viewpoints and ideas. I learned a lot.

As the "debate" was winding to a close, one of my friends asked me to comment and I said " Well, as a matter of fact you all are missing the point about the glass being half full or half empty. That does not matter. What matters is you can always refill the glass!"

Everyone was silent.

Me? I was just so thankful for suddenly discovering this wonderful new example of TRUTH in my head.

Wednesday, 20 April 2016

You Create Everything In your Life!

You create everything in your life.

Your current thoughts (your vibrations and the frequencies you broadcast) create your reality and your life experience. Your past unmanifested thoughts, postulates and decisions are your Karma and also influence your current reality. Your thoughts come before your actions.

Most think actions create things in your life. Actually it is your thoughts past and present that do the real creating. When you really want something, and feel really good when you think of what you want, the Universe will, with absolute certainty, create circumstances, events, conditions and situations that will make what you want a physical reality.

The Universe will orchestrate everything perfectly with amazing precision and complexity in ways that are beyond human comprehension. When this happens in a "spectacular" way, it is called a miracle. Each year, millions of "miracles" are reported around the world. Things like spontaneous instantaneous physical healings, money seeming to appear out of nowhere to handle an urgent need, bumping into the perfect "mate" while you were lost and at a place you were not supposed to be, meeting a stranger that introduces you to someone who was looking to hire a person exactly like you and it turns out to be your "dream job", and the list goes on. This is the Law of Attraction.

Everything always works together for the ultimate good. However what the Universe gives you might not appear as the ideal answer to your "request or desire". But I can assure you, eventually it is always better than we could have imagined. As you may know, I had a spectacular car crash a few years ago which resulted in me not only being in Hospital for four months but not being able to exercise for over 4 years. People say what "happened" to me was terrible, totally unfair, and a shame. However I know this did not "happen" to me. I created it because I was "broadcasting" a very big dream.

The Universe gave me exactly what I needed to make my dream a reality. This "horrible" crash as most call it, has actually been the most wonderful miracle in my life to date. It has been a gift from the Universe. You will never know how thankful, grateful and appreciative I am for this "experience". I felt this way from the very beginning of this "ordeal". Yet in the beginning I could not tell you why it was perfect and so wonderful for me, I just "knew" it was. There were no apparent logical "good" or "positive" benefits for me being strapped to a hospital bed for four months to ensure I did not move the injury to my spine. Yet, I know how everything works.

If I could have moved without pain or danger I would have danced with joy! I was filled with ecstasy and positive expectation. Overwhelming bliss took over me. I could not give you any logical reasons why this was the best thing that ever "happened". I just KNEW it was the best thing that could have "happened".

I felt on the "inside" of my being like I won a jackpot. It is a feeling perhaps similar to what most people would feel if they just met the love of their life, or hit the lottery.

Now, for me, over 5 years later, everything is clear. Because I have been in what many would call a form of 'prison', albeit a very comfortable environment rather than the real thing, I have had the time and perfect opportunity to do something I have not been able to do for 20 years, but has been one of my major "chief aims"...complete my own "training". For the first 12 months of my recovery, for over 8 hours a day (and on many days up to 14 hours) I have done highly advanced and arduous mental exercises, processes and meditative training. This training is the most advanced, complex, and difficult mind and spiritual work one can partake in. 

My "ordeal" has allowed me the opportunity and environment to do mind and spiritual training, exercises, and various practices and processes, that only a handful of people on the planet have ever had the ability and motivation to engage in. I read more books in one year, wrote more notes and researched material in one year than many would in a ten year period because there was nothing else distracting me.  Once I completed the majority of the training, my clarity and abilities have increased so exponentially it is truly mind blowing. For the next few years after my "training", I have finally had the massive amount of time needed, in a distraction free environment, to put together, write and structure all the "advanced HPT-Transformation programs" for you. 

This includes creating the HPT-Transformation Seminar that you all will find to be the most revolutionary personal transformation training that the world has ever seen. For those who have been through three day training you know what I am talking about. That program would not have existed if it was not for me being injured and recuperating for such a long period of time.

Can you now begin to see how this has been a true Miracle? This has been more than a miracle and a "blessing" for me personally; it has been the most amazing experience in my life. For all who want more out of life, who want to be able to manifest all their dreams and desires, and who want inner peace, bliss, joy and "enlightenment", you all will see by coming to one of my seminars or listening to my recordings, that my experience is mostly a true Miracle and blessing for you!

The next and best chapter for all of us has begun.

Keep being EPIC in all that you do.

Dave Moore

Monday, 18 April 2016

Your Goals and Desires

Most people do not think about "enlightenment", or self realization.

Most people think that those ideals are a waste of time because they have bills to pay!

Most people think that the inner feelings that they seek can only be obtained from the acquisition and attainment of "things"; achievements and status; and having more stuff than the "other guys".

Thus manifesting one’s desires are the most important thing to most people.

Getting more money is high on the list of over 90% of people in the UK and America (this changes slightly by culture).

There is nothing wrong with wanting things or having desires.
There is nothing wrong with celebrating attaining something that you had as a goal (money, a successful business, a job promotion, a big house, a fancy car, a weight loss or physical aspect objective, a spectacular vacation etc).

However, if you believe that you will have the internal feelings that are your true core desire when you attain your goal, you will be, as all others have, extremely disappointed.

Having inner joy, peace, equanimity, and bliss FIRST, no matter what the outside conditions, will allow you to easily attain your "desires" while always being in a state of happiness.

Thus, you live a marvelous, wonderful, magical life full of joy, friends, family, laughter, and filled with love. You are all special.

Think about these things.

I will see you at the top!


Many of you have been intuitively aware of what I am about to tell you. Over the last 40 years, almost full time, I have been "in training". This "training" has been ongoing, and is a unique and very personalized program for "success" and "enlightenment".

My training has been first, specifically about how to manifest in life what one desires (I have manifested so many "things", I must be in the top 1% of people in the world as far as manifestation success). My training has also been about me learning almost all of the "spiritual" and mental processes to attain Self Realization (enlightenment). These are two very different
paths with two very different benefits or outcomes.

One is about material success in life: making lots of money and achieving ones dreams. The other is about having inner peace, bliss, joy, contentment, and fulfilment: always feeling "good" regardless of the outside circumstances.

Up until now, a person had to choose which path to take. It has always been a choice of one or the other. Mega rich people and anyone who is only seeking material riches and worldly sensual pleasures simply do not have that inner peace, joy, contentment, and bliss. You can see this when you look at all the rich and famous people who are on anti-depressants, and who commit suicide. It is not only the mega rich that are not "happy".

All those who are only focused on the path of "achievement and success" in the material world are also not at "peace" and content. These people simply are not "happy". Over 95% of those making over £250,000 a year say they are not "fulfilled" and have never had "lasting happiness".

Wealth, power, fame, status, and attainment of "things", do not give you that lasting happiness, joy or fulfilment.

On the other side, those who have that inner peace, ultimate constant overflowing joy, and who are content, do not seem to make much money and certainly never get rich.

My very tailored training has been about learning how to have both at the same time. This is the proverbial "having it all". Over these 40 years I have been through a very rigorous and eclectic training schedule, including reading thousands of books on these subjects. Many of these books were originally published in languages other than English. Also many have never been available to the general public.

I have also listened to thousands of audios and attended thousands of seminars, workshops, lectures and various programs. Again, many of these have not been available to the general public. Additionally, I have been engaged in personal one on one training with "mentors" all along the way. I have also been instructed, personally coached, and personally engaged in tens of thousands of hours doing various "mental", mind, and "spiritual" training, processes, exercises and techniques.

Most importantly I have been "given" specific "experiences" in real life to "deal with" first hand. This allowed me to learn by personal confrontation, trial and error, and by cognitions, that can only occur when the situation is "real" and not hypothetical. These real life experiences were things I could choose to partake in if I wanted to take my training to the highest levels. I have obediently and willingly done this for over 40 years.

Many of these "experiences" have been what most people would say are "extreme adversity", or disasters. Some have been the opposite: major victories and "wins" that most would call "miracles" or opulent blessings from "above". When you look at all the things I have done in my own personal "training", I have personally experienced and actually "done", what 99.9% of "masters" only talk about.

Now, over the last 2 years, I have had the opportunity to do even more and in effect "complete my training". I have been able to spend 6-10 hours a day doing additional reading, writing, meditating, and various mental, mind, and spiritual practices. It all started after my car crash in 2009, which has been written about a few times. The repercussions of that car crash gave me the opportunity to begin my training at a higher level of intensity and focus and I have been able to personally experience what most people would say was a major accident, trauma, and a ‘life event’. Think about that. Many people thought that being immobile in bed for four months was being in a "bad place" and felt sorry for me. But I was rejoicing at my good fortune.

Think about the advantages I have had over everyone who is in the "free world". Not only that. Since then, and especially in the last 2 years, after adjusting my life around my new priorities (the number of books read, writing, and amount of time meditating and doing my "mental and spiritual work") I am doing what only a handful of people on the planet have been able to do in a lifetime.

And this is on top of everything I have done for the last 40 years.
This is not "boasting" or telling you how great I am. It is not about me. 
I am not trying to impress you, I am impressing upon you, that you will never have the time to do all that I have done in terms of personal training for success and enlightenment. However, you do not have to spend all the time that I have spent. You do not have to take the same road I have taken.

There is now a much faster and easier path. YOU are now going to be the beneficiary of the fact that I have taken this road. Now the path has been cleared. The road has been paved. The map is available. And the vehicle is ready. Up until now, in all my "teachings and training", I have only scratched the surface of the knowledge that I have acquired. I have not revealed "all".

The reasons for this was the time was not right to release all that was revealed to me. No one was ready. The foundation had to be laid. HPT-Transformation has laid that foundation. Now, it is time to begin to release the "REST OF THE STORY". I am now going to reveal "everything". I am NOW teaching it "all”. This is all about ‘BECOMING YOU AGAIN!’

For those who want to be able to manifest whatever you desire in life, AND have inner peace, joy and bliss, the universe listened to you asking, and your "prayers" have been answered.

For the first time, there is now training that can teach YOU how to "have it all". You can have all the material success you desire in your life right now, AND you can have total inner freedom and liberation. YOU can be as rich as you desire, have all your wishes granted AND you can have total inner peace, bliss, joy, contentment, and fulfillment. The foundation is laid in the HPT-Transformation Seminar

I encourage you to download the course:

This is an ‘In The Room’ recording from the Seminar in Zurich in front of over 1000 people. You will also receive the ‘Golden Nugget Monthly Newsletter’ along with the training! You will also get early bird notification and offers for tickets to Seminars and in these "live" events, I will personally share the "secrets of the ages" for personal achievement, and inner peace.

If you download this course, I will deduct £150.00 from the cost of your ticket to ANY of my seminars.

This is a powerful course. It will have the most profound positive effect on you in every aspect of your life.

Most importantly, this training will awaken the energy inside you that is dormant. It will bring to life this powerful "life force" within you that will absolutely change everything in your life for the better.

You have a right to be happy and eliminate all suffering, confusion, worry and fear in your life. You have a right to live your dreams.
The best is yet to come for you.

My best to you.
Keep being Epic in all that you do.

Dave Moore

Sunday, 17 April 2016

The Next Stage

Some of you know that a very good friend of mine, Paul Dennis passed away recently. 
I had known Paul for over 30 years. 

Most people are sad when someone "passes". 

When the veil between YOU (the SELF) and the Ego (mind, body with a personality) is lifted, you know who you really are as an eternal being of light that is one with everything. 

When this happens (enlightenment), you "see" everything differently. You know what everything really is. Life is seen as a play of "consciousness". Thus when someone passes (an actor in the "play"), you applaud their role and great performance in the dance of life. 

When you go to a West End or Broadway play, and the main character "dies" on stage, and the play is "over", you stand and applaud. You feel great, not sad, when the play comes to an end. 

As a self-realized being, you see the same in "real life". 

Thus, I stand and applaud Paul for his role in the play of consciousness we call life. I thank him for his interacting with me, in my own "play". Paul has gone nowhere. His "role" and the character he played is over, not his essence or being. I am still "one" with that; the SELF. Becoming more aware, more conscious, closer to enlightenment; self-realization; God realization, is a wonderful way to live, as outside conditions, circumstances, events, people, and situations have less and less power over you. 

You can always be in a state of bliss, joy, peace and inner equanimity. 

Sending you all love, and encouraging you to seek first the inner peace that is in fact who you are.

Wednesday, 30 March 2016

What Would Hal Do?

Some people say they are in Sales.  Some even believe they are in Sales.  They are not!  Some are liars who will tell you ANYTHING to get you to sign up.  Some are reactive and rely on you coming to them for something you already have a desire to buy.

The true salesperson is one who can appear out of nowhere, break down your barriers, explain their product in a manner that you can understand, show you how you will benefit from it to the point where you want to buy and leave you satisfied that you have made the right decision.  No pressure, no lies, no manipulation.

I worked for many years at direct face to face cold calling and the pinnacle of that was my tenure at Cable London.  The salespersons job was to knock on a door in London and convince the person answering the door to not only let you in and listen to your presentation but to give you cash or a credit card and a months rental for a cable TV service and a Telephone line. No initial appointment, just a list of addresses and you walked streets knocking on doors.

I was honoured to be employed by and work closely with Hal Stamford at Cable London for 5 years. Hal was my Mentor.  He saw something in me and decided to pluck me from the sales teams and guide me from salesman to team leader, to Field Sales Manager and then Sales Trainer.  He taught me all about selling and management.  I am forever grateful to him.  There isn't a sales situation that comes up that I don't think "What would Hal do?"   He worked at Coca-Cola before working at Cable London and he had years of experience.  He was the go to guy and he helped me more than anyone else I have worked with before or since.  One day I will never forget was when he told me something that sounded funny but was very simple, very effective, and very relevant - He said, 'Just remember David: Some will. Some won't. So what? Next!!'  I have never forgotten it.  Ask for the business.  If they say yes, great, if they say no, go somewhere else. Don't let people who are never going to buy waste your time.

He told me that you can't lose a sale you haven't got yet.  How true is that?  So many salespeople worry about losing a sale before the customer has signed on the line.  Until they sign on the line you can't lose it because it doesn't exist.

He also told me that there is a simple truth to sales.  The secret to sales is...ASK.  If they say no, ask again.  If they say no again, ask again. If they still say no...ask someone else!

Be proud of what you do.  Never apologise for being a salesperson.  If you can't be proud of what you do or sell, then do or sell something else. You can't make people buy but you can let them know, if and when they are ready, that you will sell them a quality product at a good price and that you will appreciate their business.

Remember one thing;  Figure out what your features and your benefits are.  It's vital.


Because the feature is what your product does.
The benefit is what it does for your customer.
Get the benefit right and you are home and dry!   

I will never be able to thank Hal enough for training me to the point where I could see a bright future as a salesman and I trained and read about and studied sales from that moment and still do. I built on the solid foundation that he taught. So good was Hal, and his Sales Training partner Harvey Rigby, that they got me to a point where I was standing in a man's kitchen in Tottenham, north east London, having only met the man 15 minutes earlier, and he said to me, "I never buy at the door or over the phone. I just hate salespeople."
I replied "I know what you mean...Just sign there at the bottom please."
He signed a contract, gave me £140.00 in cash and I left.  THAT is how great Hal was as a trainer.

If you are ever wondering what to do next in your sales career, if you hit a brick wall, if you have self doubt...just do what I do, Think...'What would Hal do?' ;-)

We lost Hal in 2011.  Here are some words from his wife Jackie Stamford:
"David that was a lovely well written piece, If Hal was still with us he would be over the moon. Hal was a very committed man to sales, he would pass his knowledge onto every one who he saw potential in, going forward to become a great sales person.
I am not sure if you know how Hal started his journey to become a very talented, hard working professional sales person/manager.
This is what I know...
In his younger years he started work for Coca-Cola as a driver salesman, I don't think it took him long to become a sales rep ( that's what they were called in those days). He worked hard to become a Sales Manager then onto Depot Manager, looking after many people and a bottling plant in Enfield. Hal was transferred to Coulsdon depot to get it to the highest volume in sales. He was with Coca-Cola for 25 years when Coca-Cola was taken over and unfortunately he was made redundant. Hal was in his early 40's. Hal's ambition was to make it back to the top again when he managed to secure a position as a salesman for Roboserve vending company... and he did. Hal worked his way up another ladder to become Manager again, unfortunately another takeover and Hal once again was redundant.
Next step he took was with Cable London, walking the streets door knocking to sell their equipment 
(as you know TVs and phone line )
I know Hal has helped so many people over the years in all the jobs he had and in life generally even me... Yes Dave a true gentleman...."

Saturday, 26 March 2016


This is the Intention poster on my office wall as of today 
and I will see it every day.  If I don't see it I have a smaller version
in my Filofax and on my iPhone as a screen saver.
What is YOURS!!

"If you are going to think should think BIG!"

What is YOUR ‪#‎Intention‬ ?

Tell me what it is...‪#‎DareToShare‬

There is no limit to what we can achieve or be given.

You can ask for as much or as little as you want as long as you are specific.

Make your intention big, bold and powerful.


Concern yourself only with doing things to make your Intention, your goal, a reality. Don't try to figure out the 'HOW'. That will show itself.

Look for the signs, guides and signposts in your life.

Be aware that the Universe conspires to give you everything you want as long as you are ready to receive and have taken some action to make it happen.

Friday, 25 March 2016

Endangered Species - Customer Service

Thanks to my friend Cynthia Bazin for reminding me about this post with her awesome Periscope today.  Follow Cynthia here: @TheSmartChic and her website The Smart Chic

Customer Service

You CANNOT survive if your business model is 'always look for new customers', Service your existing customers!

I am forever wondering the same thing...what happened to customer service?

In this fast moving, high energy, business world, when did we lose that good old fashioned 'customer service' option.
It's as if companies don't need customers!!

Has something happened that we have not been made aware of?  Have companies become omnipotent and just exist without having to have customers willing to buy their stuff to keep them in business?

Oh no...actually, they DO need us to buy their stuff but if you want after sales service it seems more and more likely that you will fall victim to the 'we have your money: tough' attitude.

A case in point is the automated service you get on the telephone with these places.  "Press 1 for... Press 2 for...." And then you get a voice telling you that you now have 8 more options...then 4 more options...and then...'I'm sorry, that department is not taking calls, goodbye'. (BT)  Or you end up in India or somewhere else in the world.  They ask you to tap in date of birth, account number, door number, numbers from postcode, dogs middle name and blood group and then, when you finally get through to a life form, they ask for all those details again!

I have trained Customer Service departments when I visited large companies...even small companies whose CS department is only three people...and there are some Laws....

DISCLAIMER!  These are not rules out of a book, a training manual or something from some school, college or University.  They are LAWS!  They come from EXPERIENCE, COMMON SENSE AND THE STREET. 
They come from a 450 page Sales Book that I have written over the years containing YEARS of experience, techniques, strategies and common sense actionable tips.  They Work!


Law 1
You MUST have a commitment to your customer. THEY, on the other hand, do NOT have or need a commitment to you! You need to create their commitment to you...start now!

One of the biggest challenges companies have is keeping customers.  It's quite easy for a company to mess things up once in a while or to screw a customer around for no reason.  It's done every day.  But some companies take it to an art form.
So many companies send their sales staff out into the big wide world, either door to door or by telephone, to 'get new customers' and completely forget that they already have a ton of customers.  It's far easier to get business from people who are already a customer than to get new customers! Duh!
If you look after your customer then they will be your customer for good.  By looking after your customer I mean: Do what you say you are gonna do, give them what they expect to get, and more...OVERDELIVER!

Law 2
You may think satisfying your customer is a big deal? Guess what? It's not a big's expected!   It is a condition of the deal.  It is expected by your customer, of course. They expect to be satisfied by your product.  They expect to be satisfied by you. You should see that as a matter of course.

Customer satisfaction is a priceless commodity.  If your customer has peace of mind, they won't give you a piece of their mind....Got it?  No issues, no complaints, no challenges.  Your customer isn't expecting a trouble or issue free time but they are hoping for one and they also want to know one thing.  If issues or problems arise, YOU are going to deal with them immediately!

The greatest phrase I came up with, and I know hundreds of companies use it now, is when a customer tells you 'I have a problem' your reply should be 'I can remove that problem for you'.  That's it.  Problem over in your clients mind.  If you cant remove it, take ownership and find someone who can, because having a problem is not your customers job, their job is to be satisfied.

Law 3
Remember all that work you did to get that customer?  Why did you stop?  You need to KEEP them.  The work STARTS when you get them!

A few years ago when working in the telecommunications field I was training sales people to switch customers from BT (The UKs biggest landline provider) to a cable telephone system.  One of the things I got the salespeople to make clear to the customer was that when they put the transfer in place they would be BOMBARDED by phone calls from BT asking if they could do something to keep them, or if they wanted different and more cost effective pricing plans.  I made sure that the salespeople asked the customer 'When was the last time they asked you if they could do anything for you?'  The answer was always the same.  NEVER!  Some of those people had been with that supplier for 25 years!  Many companies only care these days if you are going to leave them.  The art, or the secret, is to make sure that your customers are not even looking for a better deal.  You need to make them CERTAIN that you are the best, and you need to do that all the time.  Not just when a predator calls.

Law 4
A Loyal customer is the best customer you can have.  Better than satisfied.  But then, they are only going to be loyal if they ARE satisfied.

Satisfied customers spread the word.  'Well, my provider is great'...or 'We never have that problem with (your company name)'.  And they tell their friends.  If you don't satisfy your customer, not only will they tell 50 times more people that they are not satisfied, they will not stay.  They will not be loyal.  LOYAL is where you want them.  Stuck to you like glue.  the way to get them like that is to look after them, answer their questions, call them, do what you say you are going to do and quick.

If you are still stuck on whether you want satisfied or loyal customers, think of this.  Do you want your spouse to be Satisfied...or LOYAL?  Got it?

There are more Laws to this...and they really do work but, bottom line is simple....if you want a long term career, if you have kids at private schools, if you have a mortgage, if you want three holidays a year, nice cars, a great standard of living then you need to wise up.  If you lose customers ALL OF THAT CHANGES!
 You CANNOT survive if your business model is 'always look for new customers'  Service your existing customers.
Over deliver.  Involve them. Call them and ask what else they want.  They bought from you once, they will buy again.

There is a great saying I use and firmly believe in and that is
"The salesperson gives up selling LONG before the buyer stops buying"

You cannot expect to mine for gold in the same place every day it will dry up.  Service your existing customers.  Stop making it hard for them with your automated call systems, your hold music, exorbitant charges, ignoring their calls, emails, requests for help.

Be the company they believed you were when they became your customer.  It was you who told them anyway...don't lie.