Authentic Authenticity

AUTHENTICITY

Some people say that Authenticity is a big thing. I think it is bigger than we think.  In many cases it's the ONLY thing some people have.

An Authentic Leader is seen to be a beacon of hope, a strong example, an ethical person who does the right thing.  They are seen to be someone others aspire to be.  They are magnetic forces because others want to align with them for one or both of two reasons.

1. Trust

2. Hoping that some of the magic rubs off on them.

Having the strength to confront your inauthenticities is hard.  Some may say it's the hardest thing you can do because you are looking at yourself in a new way.  When you admit, to yourself and others, your inauthenticities then you are being AUTHENTIC about them.  Denying they exist is further compounding them.

"If you cannot find the courage to be authentic about your inauthenticities, you can forget about being a leader...The actionable access to authenticity is being authentic about your inauthenticities..."

At some point we are Inauthentic as well as being Authentic at other times.  Certainly, situations can determine who we are or what we say and do.  To be authentic we must discover and confront our inauthenticities.  We must also be honest, and tell the truth, to ourselves and others about when we are not being genuine (authentic).  But, how far do we go with that?

In 2010 Domino’s Pizza made a decision to come out and tell the truth about their Pizzas. They agreed that they tasted like cardboard.

In 1991 during a speech to the Institute of Directors, Gerald Ratner, the CEO of Ratner’s Jewellers said ‘People ask, "How can you sell these (earrings) for such a low price?” I say, "because it's total crap."’

In both instances the business world was shocked at the honesty. I would assume the shareholders had a ‘moment’ too. Wow! If some leaders could just fake authenticity they would be happy but, there IS no faking it. With Domino’s it’s a consumable but it was only a recipe issue, the quality is not in question, nobody was poisoned, nobody had their health compromised. With Ratners it WAS purely a quality issue, the goods were not worth the money . Domino’s continues…Ratners went down the tube.

Authenticity is not an easy subject to tackle and wrestle to the ground. One needs to step outside of conventional thought on authenticity. It takes a lot of courage to discuss authenticity/inauthenticity as it lifts the lid on things we may keep hidden, knowingly or unknowingly. Taking part in this chat will certainly broaden our awareness of ourselves, as a Leader and as a person.

A superficial description of authentic is being real, genuine, the “real deal”, honest. Would you be as honest as Ratners or Domino’s? If your business made a monumental mistake, it’s all very well admitting this to your people but would you admit it to the world, your clients or SKYNEWS? How far does authenticity go before we have to make a stand and be, to all intents and purposes, Inauthentic because the outcome may determine that we cannot be authentic in that instance? 

The definition I use of Authenticity is: Being and acting consistent with who you hold yourself out to be for others, and who you hold yourself out to be for yourself.

The central definition is ‘who you hold yourself out to be’. It is NOT your personality, not your thoughts, not your feelings and not social protocols…it is more a DECLARATION that you make, a stand you take on yourself, a commitment to a set of values.

Bill George, Harvard Business School Professor of Leadership and author said:
“After years of studying leaders and their traits, I believe that Leadership begins and ends with authenticity.”

The cold hard truth is that because of certain situations, with certain people, in some ways and at certain times we can all be Inauthentic. Because we avoid at all costs confronting our inauthenticity’s, we are consistently inauthentic about being inauthentic. What if you find yourself discussing ‘How does a person determine when they are being genuine?’

Above all else, Authenticity is CENTRAL to leadership and to being a leader.

Are you authentic all the time? Even when NO ONE is watching? 

If you are Authentic, or if you are aware that you are Inauthentic sometimes, then you have a very great chance of being an exceptional leader.

Undercover Boss Vs Visible Leader

Whether it is a failing of mine or not, I had never seen a program called 'Undercover Boss' before. I had heard of it, but had never sat thru an episode to see what it was all about.

To be quite frank, I thought it was about the head of a company going to look at OTHER companies, the competition, to see what they were doing. That may sound ludicrous to many people reading this but in Sales, that happens. Maybe not the Boss but certainly sometimes you get someone come along answering an advertisement for staff and you take them on, train them up, give them all manner of resources like pitches and details about the company, even so far as giving them access to databases and then, one day...they are gone! They never show up again. They don't write, call or send flowers. It was a scouting trip. A reconnaissance mission for information.  It happens and is an occupational hazard.

I heard a story once of someone who had done just that.  They had arrived at an advertising company in London and had told them they had experience so their training was minimal. This was a spy from another ad agency.  They got a desk and a phone.  They started work.  During the first few days they got all the paperwork and all the information. In fact, they stayed there for two weeks because they had made a few sales and the company paid weekly by check, which the salespeople took to the companies bank and cashed them by arrangement..  On the Friday, once they had cashed their check, they decided to bail out.  They had taken paperwork home the night before and had everything on a memory stick.  They gave some excuse about going to Starbucks to get a coffee.  Suddenly, EVERYONE in the sales room wanted coffee. The order ended up as 9 cappuccino, 6 Latte, 5 Americano.  So another guy went with the spy to Starbucks.  Naturally, everyone paid up first.  Average coffee price in the UK: £2.50/ £3.00.  Many of the salespeople handed over a £5 note and expected change when they got back.  The two guys, the Spy and his helper, went to Starbucks with over £80 in cash.

Naturally, when they got to Starbucks the Spy gave the helper the paper with the order on it and went to the mensroom.  Never to be seen again.  He got the paperwork, the information, he got paid in cash and he got an £80 tip in cash.  The salespeople are STILL waiting for their coffee.

So with that in mind, going undercover, calling up other companies for information, sending an agent behind enemy lines, it all happens in the UK.

I was amazed at 'Undercover Boss' because this is the head of a company, and I admit that some of them are quite large, going undercover in their OWN company.

I can't believe that they could, even with make up and a disguise. pull this off.  What struck me more than that was this....

Why would you need to go 'undercover' in your own company to find out who, what, where, when and why about your business?

When I was the Sales Manager and the National Sales Trainer for Cable London/ Telewest/ Comcast I was never in my office.  I went out and saw people, I pitched up in offices and found a desk and a phone and worked there.  I got a feel for everything.  I was approached all the time, I was known, I was visible.

I couldn't have gone 'Undercover' no matter WHAT the disguise. 

The reason?  I think the clue is in the title.  Undercover BOSS!

Leaders cannot work undercover.  They can't function undercover.  Leaders lead alongside their people. 

Bosses are unknown and faceless.

Leaders are obvious, and recognizable.  That's why people follow Leaders, they recognize them.