Monday, 26 January 2015

Now is the Time

What are you afraid of?

Why are you putting things off?

Why are you delaying decisions, delaying calls and delaying talking to that 'difficult' person?

The definition of a Procrastinator is; Someone who can't take NOW for an answer?

Are you one of those people who thinks "Why put off until tomorrow what you can put off until the day after?"

You're a Procrastinator!

Procrastination is a killer.  It can kill achievement, business, personal development, quality of life.  You name it!
Procrastination, or delaying your decision or action, can be the difference between success and failure.  No grey area.

This scenario is so common...

You get a parking ticket.  £60. Three weeks to pay.  You put it on a table in the hallway with the intention of paying it 'when I get around to it'!  

Three weeks later you remember the fine and realise that you have one day left to pay before it increases to £80.  You are busy next day, but not busy enough not to take time and pay the fine.  You decide that it is only another £20 so you will pay it 'when I get around to it'!.

The next thing you know you have a bill for £180 and a further £300 to get your car back from the carpound

What happened? What happened was that you were 'doing' procrastination.

You 'do' procrastination.  Just like you 'do' happy, sad, excited and confused.

Kick that procrastination into touch.

Why put off until tomorrow what you can do RIGHT NOW!

"The wealth you are seeking right now, the millions you are seeking, whatever wealth amount you are seeking: is inside the cave you fear to enter!" 

Friday, 23 January 2015

NO FEAR? KNOW FEAR!

Fear is very...Scary?
No.
Fear is very...Frightening?
No.
Actually,..

Fear is very Fashionable!

It is so fashionable to talk about fear in the negative.
So much so that everyone is telling us to face our fears.
I also hear that it is good to live with 'NO Fear'!
Thanks for that Einstein!!!  Imagine having absolutely no fear. I doubt you would live very long.

"Courage isn't the absence of fear; it's the ability to function in spite of fear."

Fear gets a bad press in my opinion.

Fear is an emotion, just like any other emotion that we create.  We can look at fear as a bad thing, or a good thing, to have.

Fear doesn't always stop us from doing something. It also makes us do something we want, must or need to, more often than we realise.

Fear isn't always a limiter, many times it is a liberator.

It is an emotion that sits within us waiting for us to use it.

I have heard the phrase "People are either running towards something, or running away from something".  It is true.  But running from the fear of NOT achieving is a very useful experience.  Wanting to grow, advance and become more is also a version of being afraid of remaining where we are, who we are, and what we are.  Fear can be a launchpad for Transformation because sometimes, we just HAVE to make a massive change.

Embrace your fear for what it really is.  See it for what it really is.  Understand it and you may see that it really isn't a fear after all, it's a sign.




Tuesday, 13 January 2015

Is being Awesome all there is?

So many people talk about being AWESOME.

"This is awesome, that is awesome, I am feeling awesome.

There is a clue to the power of Awesome if you break the word down into syllables...

It is all about inclusion and connection and once we gain a critical mass we have the power and awesomeness to Transform the world...


Monday, 12 January 2015

Quackers!

So...If it Quacks like a Duck and Looks like a Duck then it has to be a Duck, right?

Not from what I see, not every time anyway...

I run a lot of seminars. Law of Attraction, Persuasion, Sales Training, Inner Game, NLP, Motivation, State Management, Attitudinal Training, Firewalking, Glasswalking....It's a big list.

I have sat in on a lot of personal development seminars run by other 'trainers'in my time. I have even gone undercover at a few just to see what some people are actually saying and doing in front of groups of people, otherwise known as paying Clients/ Customers/ Delegates.

I have also kept a low profile at some Firewalking events up and down the country and I am amazed at what I hear sometimes.

Old, out of date, training exercises being rolled out again and again, either through inexperience, lack of training or just plain old lazyness. On occasion I have actually feared for the safety of the public on some of these events. I saw an Arrow Bend once which could have ended up on the SkyNews.

Some are re-hashing old out of date exercises, or its the new 'expert' that has either read a book or read someone elses notes or even just took a company over and decided they know what they are doing.

Some of the messages conveyed to the audiences leave a lot to be desired.
A little knowledge is a dangerous thing. That's for sure.

The challenge you have is 'how do you know the person you are listening to, or the person training you, is the right one to follow.

I have to refer you back to a previous blog post with a story that hammers home the point:
It’s a story about a man that would walk down past the jewelry store every morning and he would take out his gold watch and he would look in the window and he would set his watch by the big clock in the window. And then he‘d be on his way. This went on day after day, week after week, month after month. Every morning for a few years the jeweler saw this man doing this.

Well, one day the jeweler is out in front of the store and he is sweeping the sidewalk and the man stops, takes out his watch and sets it. And the jeweler said, “Pardon me, where do you work?” He said, “I work down at the big factory and it’s important that I have the watch set properly because I blow the whistle at noon telling everybody it’s time to go to lunch.”

The jeweler said, “Isn’t that funny? Because I have been setting that clock by that whistle every day at noon.”

The moral here is, are you following the right person? Do they know what they are talking about? Where do they get their information from? How old is it? Does it work?

When I was at college the craze was (and still is if you look at the dumbing down of examinations) to not buy new text books but to read the textbooks others had used and read the writing, the notes made in pen in the margins, and check out the underlined passages. I couldn't figure that one out. The person who had the book before you could have been a mad man!!!

There is a lot that is lost in translation. Things get diluted, distilled and the original message can be lost.

Always check to see what their history is, who they know, who they have worked with. Better still, find out who THEY are following!

You see, once you start questioning you realise that sometimes, if it Walks like a Duck, Quacks like a Duck and Looks like a Duck...it could be a cartoon duck and NOT the real thing!

There is a lot of rubbish on the web, lies, untruths, fabrications, written by people with nothing but time on their hands and a bad heart.  If you want to work with someone always ask them to provide a checkable history.  Anyone working with me gets one whether they want it or not.

One other thing. There is a Phobia that is very relevant in the Self Help or Personal Development arena. The Phobia is Anatidaephobia ...It is the Fear that somewhere in the world there is a Duck watching you.....There are a lot of ducks in this business. I know who they are and I know they are watching me....Once on a plane I saw this.... 

So as you can see, things are not all they are quacked up to be! ;-)


Wednesday, 7 January 2015

Real Estate In A Real State

It must be an English Countryside thing.  London? No.  New York? No.

ONLY in England's sleepy (read dozy) idyllic and picturesque green and pleasant land can salespeople, real estate salespeople in particular, get away with such under performance.
Not much business done here, I bet

I see lots of examples of stupidity....like signs like this on the right...>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>


It isn't difficult to spot these things, they are everywhere...


Even people behaving in a way that makes you want to bang their head against the wall...
Does she think it's an exercise bike?
Like this woman on the left...
<<<<<<<<<<<<<<<
"You can't mend Stupid!"


I have to give a special mention to a few people who work in an industry that I have trained salespeople in....an industry that we all have a need for at some point.  Unfortunately, it isn't a great mention but then, it was never going to be, as I am basing my comments on the experiences I have had for the last 2 months in and around Tunbridge Wells in East Sussex, in England.

Estate Agents, Realtors, call them what you want...the ones here are terrible.  I don't know, I cannot tell, if their incompetency is natural, or they have been trained to be mediocre.  Either way, they would be dead in a minute in a busy professional agency in London, New York, Chicago, you name it...

I am in a very fortunate position of being able to buy a property for cash.  I don't say that to impress you, I say it to impress upon you that this is a very serious position for ANY Real Estate agent because I have worked my Ass off for many years to be in this position and I KNOW from my past history that I am the ideal buyer.

1. I don't need a mortgage
2. I can move very fast
3. I don't need to sell my current property to purchase another.
4. I am paying CASH.

All four of those statements should, SHOULD, translate immediately in the mind of the Salesperson as 'I am going to get paid VERY quickly!'
You see,  I sold a couple of rental properties I had owned over the years and I am looking at buying a fairly substantial property for CASH.  I am a real estate salespersons dream!

Now I know that all of you real, genuine, fully trained or naturally gifted salespeople reading this will think, 'Cash?  That is KING! Wow, I would jump over anything to get a piece of that action...'
Yep, so would I.
Do you know who isn't?
Yep, you are right.

The Real Estate agents in Sussex.  Sleepy towns, sleepy salespeople.

I saw a house for sale.  I got the details.  I turn up to view.  No estate agent.  No seller at home.  Eventually the estate agent turns up, but without the keys.  He believes they are under a flower pot on the driveway.  He calls the seller who tells him the keys are under a mat in the side entrance lobby.

Before we enter he says with a smile, 'One thing I need to tell you is that the seller isn't including the garage or the lower gardens.  They intend to keep those and apply for planning permission.'

'Are they nuts?' I ask.
'I understand what you mean' he replies.
'Anyone buying this property would naturally want all of it and not just part of it that has been carved out of the original boundaries.  They will not get planning permission because of the close proximity to Ashdown Forest which has a preservation order on it and even if they DID get to the first stage of permissions it would be opposed by everyone around here, not least the new owner of this property who would not want anything built on land at the bottom of their gardens.  Nor would they want a piece of land left to rot or slide into disrepair because the owners can't be bothered any more.  It's all or nothing.'
'I take your points on board' he replied.
'Why isn't that mentioned on the details?' I asked him.
'Why isn't what mentioned?' He asked me, amazed.
'What I just mentioned to YOU!'
'I don't know, I will look into it.'

He told me that he had called the sellers and left a message. a day went by and I called him, only to hear he had not heard back and was waiting.  Waiting?  Do these people WANT to sell?  'Do YOU want to sell this property?' I asked him, 'get on the phone and chase them and get some sort of answer please.'  I am still waiting after three days.

No preparation, no quality information.

These are the same agents who arranged a viewing at a farm last Saturday for me and when I got there I was met by a teenager who works at the weekends and had never been to the property before and knew nothing about it.  A frantic phone call to her office brought someone else who HAD knowledge of the place over in 15min.  Did I need to make that happen?  Was it MY responsibility, as the potential buyer, to make that happen?  NO!  But if I hadn't, it would not have happened.

I have seen an immaculate property with stables and a two floored building in the grounds which would make an ideal office and training centre.  To me the property is ideal.  I made an offer a little under the asking price because there is some work to be done inside the property and I value the place a little less than the asking price.

No one, I think, should EVER pay ticket price, always haggle.

I spent ages there, looking the place over and made an offer with the stipulations that it was a cash purchase, No chain, I don't need to sell, I want to complete quickly.

Next day I get a call from the agent telling me that another potential buyer has offered the same amount as me but it is dependent upon them securing a mortgage.  I asked why they were telling me because that is a dead offer compared to my cash one.  They then asked me to give them a letter from my bank to confirm I have the funds before they could present it to the seller.

I can't tell you the exact words I used in my reply for obvious reasons but I made it clear that on the many occasions I had bought a house in the past that relied on either mortgage or the sale of an existing property NOBODY asked me to prove I had a mortgage or a buyer.  Why do I need to prove I have the cash?

She couldn't answer that.


Agents in this part of England are so laid back they are horizontal!

They don't chase the seller, they don't call you to let you know what's going on, they give you details about properties but withhold facts that could make it a 'no thanks' before you have viewed.

They commit EVERY SINGLE sales crime there is to commit.  If I was in London, New York or any large city, I would have been dealt with and helped and would have been sitting in a new home by now, or near as damn it.

They have no drive, no nerve, no skills and above all, they give salespeople a bad name!

Monday, 5 January 2015

The Cheese is Gone....Look Elsewhere!

Are you living the life that you want to live or do you look at other people and think ‘hey, they have my life’? (Followed closely by ‘how did they get that life anyway’?)

Are you living life or just existing? (be honest!)

Do you keep doing the same thing again and again in the hope that you will get a different result?  (Some people call that the definition of madness but you would be shocked at how many people do that on a consistent basis)

This isn't about 'Who Moved My Cheese'. In itself a good book about team work but not what I am talking about here. No, this is about getting what you want out of your life. Realising that waiting for something to come to you will not work.

If we put a rat in a maze with four tunnels and always put cheese in the fourth tunnel, after a while that rat will learn always to go to the fourth tunnel to get cheese.


A human will learn to do that too. You want cheese? Zip zip zip down the fourth tunnel, there's the cheese.

Next day you want cheese? Zip zip zip down the fourth tunnel and there's the cheese.

Now after a while the Great Lab Technician in the Sky moves the cheese to another tunnel. Zip zip zip goes the rat to the fourth tunnel. No cheese in the fourth tunnel. The rat comes out.

Goes down the fourth tunnel again. No cheese. Comes out.

Goes down the fourth tunnel again. No cheese. Comes out.

Goes down the fourth tunnel again. No cheese. Comes out.

At this point the rat will stop going down the fourth tunnel and look elsewhere.

Now the difference between rats and human beings is simple:
HUMAN BEINGS WILL GO DOWN THAT FOURTH TUNNEL FOREVER!

FOREVER!

HUMAN BEINGS COME TO BELIEVE IN THE FOURTH TUNNEL. Rats don't believe in anything; they're interested in cheese. But the human being develops a BELIEF in the fourth tunnel and he comes to MAKE IT RIGHT TO GO DOWN THE FOURTH TUNNEL WHETHER THERE'S CHEESE IN IT OR NOT.

"This is where it's always been, this is where it is always found, this is where it will ALWAYS be, it isn't here yet but it will come!"

The human being would rather be right than get his cheese.

Could this simple fact be why, for a long time now, you haven't been getting any cheese and your lives aren't working as well as you would want them too?  Maybe you've got too many beliefs in too many fourth tunnels?

Well, that's fine. That's why I created the Human Potential Technology Transformation program.  By using the Regeneretics system I have created we will blow up all your life-denying, cheese-denying beliefs so that you can begin locating what you really want. We're going to help you throw away whole belief systems, totally tear you down so you can put yourself back together in a way that lets your life work, and lets YOU work.

It will not be easy. You've been dedicated to knowing that you're RIGHT; your whole life is based on the principle that you're right. And the fact you're miserable, that your life doesn't work, that you haven’t gotten much cheese for ages -- that makes no difference.  You are RIGHT.

Your belief systems are the best that money can buy or minds can create; they're the right belief systems and the fact that your life is all messed up is just an unfortunate and unrelated accident. Isn’t that right?

Your correct, intelligent, reasonable belief systems are directly related to your not getting any cheese. 

You'd rather be right than be happy and you've been marching down fourth tunnels for years to prove it. You know you've been spending your time in empty tunnels because every now and then -- accidents will happen -- you experience some cheese: a freedom, a joyfulness, an aliveness so different from your usual flow that you wonder whether someone slipped something in your morning orange juice. And ‘Wow!’ you say to yourself, ‘This is great, I'm gonna hold on to this,’ and you reach out to get a good grip on it and woosh! it disappears. The harder you try to get it back again the worse you feel.

You'll NEVER get it by trying to get it where it just was. The Great God of Life in the white suit is always moving the cheese. You'll never be happy by trying to be happy, because ‘trying’ doesn’t work.  As soon as you have an idea about what you want and exactly where it is, you've ruined your chance of being happy and alive, because an idea or belief destroys experience and you are never going to be alive unless you live in the realm of experience...

The new HPT-Transformation program will not only show you, but demonstrate to you, that you can have exactly what you want, live the life that you want, and experience everything right now.  Your belief systems will be broken down and re-assembled.  Your perceptions of life will be changed.  You may be alive, but HPT-Transformation will show you how to live!


Further announcements of the life changing seminar from HPT-Transformation will be posted soon.

Wednesday, 31 December 2014

Happy New Year!


May your New Years Eve be safe and beautiful!

May you indulge in a night made with love and may you surround yourself with those you hold dear.

Savour the opportunity to observe and just be and in doing so, immerse yourself in the beauty of togetherness!!!

You now #Own2015 , and instead of resolutions, let's turn our dreams into plans, our plans into reality...and our reality into our LEGACY

HAPPY NEW YEAR!!!!

Tuesday, 16 December 2014

Now is the Time!

When one first went to school, to kindergarten, the idea was to push along until you got into 1st
grade.

Then you had to push along some more to get into 2nd grade and then to push along some more to get into high school.

Then there’s the pressure of pushing along even more to get into college and then step by step by step one gets out into the scary real world, where we have no safety net, and then the struggle intensifies.

We reach out for ladders to climb hoping that the ladder we are climbing is against the right wall because so many times one finds that the corporate ladder we have climbed is against the wrong wall, a wall that bears no comparison to another wall and we should have climbed that corporate ladder so we jump from one ladder onto another and we climb that one and when we get to our 40s or thereabouts we wake up and say to ourselves, ‘Huh?’ Have I arrived?’

And then we find ourselves thinking that we feel the same as we did back then at the very beginning. The same way that we have always felt. And we wonder if we haven’t been a little bit cheated.

We have all been fooled.

You are always living for somewhere you are not.

While I say it is of tremendous use for us to be able to look ahead in this way, there is no use planning for the future which, when you get there, it will become the present and you won’t be there.

You will be living in some other future which hasn’t yet arrived.

One is never in this way able to enjoy life in the now.

One cannot live at all unless one can live fully right now.

Monday, 17 November 2014

A Crime We Commit Against Ourselves

Beliefs can be very detrimental.
Even to the point of harm.

Why do I say that? Because we do harm to ourselves through a belief that we held but now know to be wrong. First:

I always get asked what I believe in. My answer is always the same: Nothing.
I used to have beliefs. Wow, did I have beliefs!

I believed that things would turn out ok. I believed that I would get the job I wanted. I believed that the company I worked for would always be there. I believed the new marketing plans we worked out would be fantastically successful. I believed the new salespeople I employed and trained would go on to greater things in the company. I believed that customers loved our cable TV product and packages…the list was endless.

And when, surprisingly, some of those things didn’t happen, and things went wrong, and the outcome was not what I believed it would be, guess what?

I had a belief about that too!

I believed there was a reason that things didn’t happen and why things went wrong and I believed in that. It made me construct a whole new set of beliefs.

At a point in 2009, my transformational experience, which I have outlined before, made me stop and realise. I knew NOTHING. N-O-T-H-I-N-G-! And then I realised, I knew EVERYTHING I needed to know and I would ACCEPT new teachings and understandings ONLY when I had investigated and looked at them with a critical eye. No more blind acceptance just because someone who is successful, or has a lot of fame or money, or has a book or has been on TV tells me so. I question new intelligence. If it seems unreal, or I cannot experience it, I don’t accept it until I can experience it. I do not believe in things.

Beliefs have a tendency to mess us up. We get so comfortable in a belief that we accept it as fact and stay with the belief rather than seek out the reality or the experience.

It is a stark reality when one considers this: Nothing in the world that is real requires a belief! Think of something in this world that is real and I guarantee you don’t need to believe in it to make it real.

A belief is not reality. It is a perception of a reality, not an actuality of a reality.

I have had people say to me, ‘You do believe me don’t you?’ and I have replied, ‘No. But I accept that you believe what you are saying, so I accept it.’ Big distinction. When it becomes a reality, when it happens, THEN I will have the reality, the experience and I won’t have to believe.

How many times have you believed something?

Here is the sad truth of how debilitating and destructive beliefs can be….

Some people believe that being married will be wonderful, loving, inclusive, happy, even forever.

Some people believe that being rich or successful will be fantastic, fun, give them security, happiness and freedom.

Some people believe that the new job will be the one that will set them up on a new career path, that it will give them all the prestige and money they need, that they will really excel at the role.

Some people think that going to a particular place for a vacation will be life changing, awe inspiring, fun, exciting, wonderful and unforgettable.

Some people believe that the movie or the show they are going to see will be unbelievable, emotional, scary, funny, intriguing and the best thing they have seen for ages.

The fact is…

Some people spend more time, energy, effort and money on planning a wedding than on a marriage. They focus on the day, not the life together.

Some people spend so much time dreaming about what it is like to be successful and rich but never plan on what to do when they are.

Some people spend a lot of time, effort, and training to get the job rather than KEEP the job. They were great at the interview, but doing the job? No.

Some people put so much time, effort and planning into arranging a two week holiday but have no idea of what will happen in the remaining 50 weeks of the year.

Some people make a movie in their mind about how great a cd, a show or a movie will be. They believe it, they think it will be wonderful but then, when they listen or see it, it doesn’t match their expectations.

When one of those situations happen, when the reality of the situation is different from what our belief of it was, our belief has been so strong and believable and we have engaged with it for so long it makes us commit a crime against ourselves which, if we continue and repeat it, will destroy us.

Because reality was nothing like, or just different from, the belief we have carried around for so long,

The crime we commit on ourselves is this: we start to believe that we did something wrong.

We think that the reason the reality was nothing like our belief was something to do with us. It was our fault. We just didn't 'get it'.  We are lacking in something.

No it isn’t. It is the fault of the belief that we held so true, so right, so great, so close.

Reality is just that: Real. It is EXPERIENCE. Our beliefs are nothing at all to do with reality. Reality will always beat our beliefs. In fact: Reality doesn’t give a damn about our beliefs. Beliefs are just ideas and opinions with no basis in experience. Only when we separate what we believe from what we experience will we begin to run our lives, but not before.

Monday, 10 November 2014

A Tale of Two Filing Cabinets

Transformation is a different thing entirely from change.  It doesn't take the past and change it, add to
it or re-organise it.  It creates a new context.  Possibilities that didn't exist now come into being.  The future is built on possibility.  The future is constant.

If we carry our past with us into the future, we are limiting the amount of space we have in our future because it is taken up with the past we bring into it.  If what we have in our future is our past, our future is going to be consistent with what we had in our past.

If we can take the past OUT of our future, we create an empty space which we can fill with all manner of possibilities and opportunities that are not governed or linked to any past activity. If you do not empty out your past from your future right now then all you are doing is changing your past.

Let's take a look at childhood experiences that have been traumatic.  It can be one experience that was big enough to be traumatic, or a series of experiences.

An example would be: If you have been bullied at school, it's probably not the one time but more likely a period of bullying over time.  That begins to shape who you are, and who you need to be, to become, to survive.  You can't do much at the time about that but you have to do something to defend yourself.  And that leads you into continuing to be that person who has built up defence mechanisms to deal with bullying but at some point you have to find a way to take that past OUT of your future and put it back IN the past.

We all have excess baggage.  We carry it around in our heads.  It's there even when we don't see it.
We are concerned about excess baggage when we go on vacation.  We don't want it then, so we weigh our bags to make sure we are below the requirement.  Trouble is, we carry it around at all other times.

At any given moment of any given day, we reference the excess baggage for information.  Even worse than that, we carry it into our future.  We expect to be able to function and plan and build strategies for a brighter future when we carry our past around with us.

I am not talking about forgetting your past, or where you come from, or your history, or the people in it...

I am talking about today being the day when you stop paying for your bags of excess baggage, and go forward with your hands open to grasp the opportunities that will come your way. You CANNOT grab opportunity if your hands are full!!

We human beings don't leave the past in the past.  We have the past in the future. When you do that it appears as if the past gives you who you are, and who you are in the present.

Lets imagine the past and the future as two filing cabinets.

If you take the past out of the filing cabinet marked FUTURE, and put it in the filing cabinet marked PAST, what have you got in the FUTURE?  NOTHING!  Which is wonderful. Fantastic!!!!

Why?

Because if, WHO I AM in the present, is determined by the future into which I am living, I can CREATE a future for myself that gives me, in the present, a life of being, joy, happiness, accomplishment...a life worth living.

Monday, 20 October 2014

Customer Service: Endangered Species

You CANNOT survive if your business model is 'always look for new customers', Service your existing customers! 

I am forever wondering the same thing...what happened to customer service?

In this fast moving, high energy, business world, when did we lose that good old fashioned 'customer service' option.
It's as if companies don't need customers!!

Has something happened that we have not been made aware of?  Have companies become omnipotent and just exist without having to have customers willing to buy their stuff to keep them in business?

Oh no...actually, they DO need us to buy their stuff but if you want after sales service it seems more and more likely that you will fall victim to the 'we have your money: tough' attitude.

A case in point is the automated service you get on the telephone with these places.  "Press 1 for... Press 2 for...." And then you get a voice telling you that you now have 8 more options...then 4 more options...and then...'I'm sorry, that department is not taking calls, goodbye'. (BT)  Or you end up in India.  They ask you to tap in date of birth, account number, door number, numbers from postcode, dogs middle name and blood group and then, when you finally get through to a life form, they ask for all those details again!

I have trained Customer Service departments when I visited large companies...even small companies whose CS department is only three people...and there are some Laws....


DISCLAIMER!  These are not rules out of a book, a training manual or something from some school, college or University.  They are LAWS!  They come from EXPERIENCE, COMMON SENSE AND THE STREET.  YEARS of experience.  They Work!



BE THE BENCHMARK OTHER COMPANIES ARE MEASURED AGAINST!


Law 1
COMMITMENT
You MUST have a commitment to your customer. THEY, on the other hand, do NOT have or need a commitment to you! You need to create their commitment to you...start now!


One of the biggest challenges companies have is keeping customers.  It's quite easy for a company to mess things up once in a while or to screw a customer around for no reason.  It's done every day.  But some companies take it to an art form.
So many companies send their sales staff out into the big wide world, either door to door or by telephone, to 'get new customers' and completely forget that they already have a ton of customers.  It's far easier to get business from people who are already a customer than to get new customers! Duh!
If you look after your customer then they will be your customer for good.  By looking after your customer I mean: Do what you say you are gonna do, give them what they expect to get, and more...OVERDELIVER!


Law 2
SATISFACTION
You may think satisfying your customer is a big deal? Guess what? It's not a big deal...it's expected!   It is a condition of the deal.  It is expected by your customer, of course. They expect to be satisfied by your product.  They expect to be satisfied by you. You should see that as a matter of course.


Customer satisfaction is a priceless commodity.  If your customer has peace of mind, they won't give you a piece of their mind....Got it?  No issues, no complaints, no challenges.  Your customer isn't expecting a trouble or issue free time but they are hoping for one and they also want to know one thing.  If issues or problems arise, YOU are going to deal with them immediately

The greatest phrase I came up with, and I know hundreds of companies use it now, is when a customer tells you 'I have a problem' your reply should be 'I can remove that problem for you'.  That's it.  Problem over in your clients mind.  If you cant remove it, take ownership and find someone who can, because having a problem is not your customers job, their job is to be satisfied.



Law 3
CONTACT
Remember all that work you did to get that customer?  Why did you stop?  You need to KEEP them.  The work STARTS when you get them!

A few years ago when working in the telecommunications field I was training sales people to switch customers from BT (The UKs biggest landline provider) to a cable telephone system.  One of the things I got the salespeople to make clear to the customer was that when they put the transfer in place they would be BOMBARDED by phone calls from BT asking if they could do something to keep them, or if they wanted different and more cost effective pricing plans.  I made sure that the salespeople asked the customer 'When was the last time they asked you if they could do anything for you?'  The answer was always the same.  NEVER!  Some of those people had been with that supplier for 25 years!  Many companies only care these days if you are going to leave them.  The art, or the secret, is to make sure that your customers are not even looking for a better deal.  You need to make them CERTAIN that you are the best, and you need to do that all the time.  Not just when a predator calls.



Law 4
LOYALTY
A Loyal customer is the best customer you can have.  Better than satisfied.  But then, they are only going to be loyal if they ARE satisfied.

Satisfied customers spread the word.  'Well, my provider is great'...or 'We never have that problem with (your company name)'.  And they tell their friends.  If you don't satisfy your customer, not only will they tell 50 times more people that they are not satisfied, they will not stay.  They will not be loyal.  LOYAL is where you want them.  Stuck to you like glue.  the way to get them like that is to look after them, answer their questions, call them, do what you say you are going to do and quick.

If you are still stuck on whether you want satisfied or loyal customers, think of this.  Do you want your spouse to be Satisfied...or LOYAL?  Got it?
                                                           ____________________


There are more Laws to this...and they really do work but, bottom line is simple....if you want a long term career, if you have kids at private schools, if you have a mortgage, if you want three holidays a year, nice cars, a great standard of living then you need to wise up.  If you lose customers ALL OF THAT CHANGES!
 You CANNOT survive if your business model is 'always look for new customers'  Service your existing customers. 
Over deliver.  Involve them. Call them and ask what else they want.  They bought from you once, they will buy again.


There is a great saying I use and firmly believe in and that is
"The salesperson gives up selling LONG before the buyer stops buying"


You cannot expect to mine for gold in the same place every day...one day it will dry up.  Service your existing customers.  Stop making it hard for them with your automated call systems, your hold music, exorbitant charges, ignoring their calls, emails, requests for help.


Be the company they believed you were when they became your customer.  It was you who told them anyway...don't lie.

RAFT of Knowledge

We have 2 brains. We have 2 different kinds of intelligence; rational and emotional. When we cannot decide we say we are ‘in 2 minds’.

The techniques you are learning form a part of your EQ. That’s your Emotional Intelligence. Your EQ is more important than your IQ. The IQ test may help you get a job but your EQ will help you keep it. A high IQ is around 135. Many people with IQ’s of 135 and above work for people with IQ’s of 100 or less. Why? Because the person with the high EQ, the one who knows how to relate to other people, talk to other people and interact with other people in a manner they like, is always going to be way ahead of the game and have people following him. Because they do it naturally.

I always, now, describe the techniques, tools, teachings etc as a raft.

I describe the HPT-Transformation seminar as a raft as it enables you to cross from one side of the river to the other.  From who you are to who you were destined to be.

A raft is very handy if you want to get from one side of a river to another. You may want to get from the unsuccessful side of the river to the side where infinite power and success are available. But once you have reached the other side, you no longer need the raft itself. In fact, if you want to grow, and continue your journey, you have to leave the raft behind.

The challenge that we have, as humans, is that we tend to fall in love with the raft. We start to think, “This raft has been good. It’s a useful raft. It’s served me well. This raft is me!” But if we hang on to the teachings they will become a hindrance. You have to have the teachings ingrained, so ingrained in your mind they are second nature, and therefore, always inside you with no need for you to refer to them consciously.

The trick is this. By integrating the raft, or what we took on board while on the journey, into our being and into our unconsciousness it becomes second nature and we see opportunity, we hear opportunity and we create opportunity all around us.  We become that person we were destined to be and we gain control of our lives.

Being awake to openings, opportunity and life is the best way to be. Your energy level is high, your awareness is at peak level and your state is at a higher level. You become a magnet for opportunity. It seeks you out. And once you become one with the teachings, you will always be ready.  you will never need the raft again, because for you...there is no going back.

Tuesday, 14 October 2014

PAST - PRESENT - FUTURE

Transformation is a different thing entirely from change. It doesn't take the past and change it, add to
it or re-organise it. It creates a new context. Possibilities that didn't exist now come into being. The future is built on possibility. The future is constant.

If we carry our past with us into the future, we are limiting the amount of space we have in our future because it is taken up with the past we bring into it. If what we have in our future is our past, our future is going to be consistent with what we had in our past.

If we can take the past OUT of our future, we create an empty space which we can fill with all manner of possibilities and opportunities that are not governed or linked to any past activity. If you do not empty out your past from your future right now then all you are doing is changing your past.

Childhood experiences that have been traumatic. It can be one experience that was big enough to be traumatic, or a series of experiences.

An example would be: If you have been bullied at school, it's probably not the one time but more likely a period of bullying over time. That begins to shape who you are, and who you need to be, to become, to survive. You can't do much at the time about that but you have to do something to defend yourself. And that leads you into continuing to be that person who has built up defence mechanisms to deal with bullying but at some point you have to find a way to take that past OUT of your future and put it back IN the past.

We all have excess baggage. We carry it around in our heads. It's there even when we don't see it.
We are concerned about excess baggage when we go on vacation. We don't want it then, so we weigh our bags to make sure we are below the requirement. Trouble is, we carry it around at all other times.

At any given moment of any given day, we reference the excess baggage for information. Even worse than that, we carry it into our future. We expect to be able to function and plan and build strategies for a brighter future when we carry our past around with us.

I am not talking about forgetting your past, or where you come from, or your history, or the people in it...

I am talking about today being the day when you stop paying for your bags of excess baggage, and go forward with your hands open to grasp the opportunities that will come your way.

You CANNOT grab opportunity if your hands are full!!

We human beings don't leave the past in the past. We have the past in the future. When you do that it appears as if the past gives you who you are, and who you are in the present.

Lets imagine the past and the future as two filing cabinets.

If you take the past out of the filing cabinet marked FUTURE, and put it in the filing cabinet marked PAST, what have you got in the FUTURE? NOTHING! Which is wonderful. Fantastic!!!!

Why?

Because if, WHO I AM in the present, is determined by the future into which I am living, I can CREATE a future for myself that gives me, in the present, a life of being, joy, happiness, accomplishment...a life worth living.

Wednesday, 8 October 2014

The Energy and Freedom of Yes!

There is an Energy and a Freedom created by the word Yes.

“Yes” Is a very powerful word.  
It allows possibility, it creates opportunity, and it signifies agreement.

I remember reading an improvisational artist saying that the first rule of improv is to agree – to agree with whatever your partner has created.
The second rule of improve is to agree and then add something of your own to the mix.

If a scene starts with me saying:  ‘Wow! Isn’t it cold in here?’ and you just say ‘Yes’, we are at a standstill, the exchange is over and there is no way forward. 
If you had replied, ‘yes, and it can’t be good for all these old people sitting around in here’ then we are going to get somewhere with it.

Our patterns of conversation, the way we listen and speak and our first responses, are often defaulted around ‘no’ or ‘but’.  If we throw some reasons to underpin our response into the mix we limit the future in front of us.

For something, anything, creative to happen or appear in our lives, it shows up in our stand for possibility, in our ‘yes’.  I am not talking about manipulated events, not accidental or figured out but creating a context that allows for ‘yes’ to make things possible.

Standing up for possibility comes from nothing and when we create the field, the context, for ‘yes, and…’ it extends everything and broadens the horizon of possibility for us.


Creating ‘nothing’ is the foundation.  From ‘nothing’ we have the ability to create anything.  If we try to create from ‘something’ we will fail, because if we start with something we are merely changing something.

Sunday, 5 October 2014

Experience Everything, because Experience IS Everything

Experience Everything, because Experience IS Everything

Experience is either On or Off.

There is no such thing as a slight experience.

Just as there is no such thing as being 'Slightly Pregnant' or 'Slightly Dead' one cannot slightly experience something.

You either experience something, or you don't.

You either experience Transformation, or you don't.

Many people say 'I got it, it was like a light bulb going on!'

The light bulb is either on, or off.  It cannot be slightly on.  Dimmer switches are either on, or off.

Experience is the Reality.

Your Beliefs about something have no real impact in your reality apart from the impact you give them.

Beliefs will always be trumped by the Reality of Experience

When we separate what we BELIEVE from what we EXPERIENCE we will begin to run our lives, but not before.

The problem with a belief is that we take it to be the truth.  That’s fine if you imprint a belief in your mind that you will achieve, you can do it, you will attain success….but we have thousands of other beliefs that do not serve us.  Those ‘other’ beliefs are detrimental and if we take THEM to be the truth we could get stuck in them.

In other words most of us persist in thinking and doing what we learnt long ago, rather than acting out of our experience in response to whatever is happening now.

A classic story illustrates this point:

A man watches his wife cutting an inch off the end of the Lamb bone before putting it in the oven to roast.  After watching her do this a few times before, her husband asks her why.  She tells him that her mother always did it that way.  A few weeks later the husband asks his Mother-In-Law why she cuts an inch off the end of the lamb bone.  She tells him, “My mother always did it that way.”  The Grandmother is very old, in her 90’s, and when the husband and wife visit her one day he asks her the same question. “Your granddaughter, and your daughter, cut an inch off the end of the lamb bone before they put the lamb in the oven. They do it because you always did. Why did you do that?”

The old lady looks at the husband and says, “Well, in those days, I had a very small oven and the leg of lamb wouldn’t fit unless I cut an inch off the end of the bone!”

Most people are cutting an inch off the end of something in their lives to fit into an oven that’s no longer too small for it.

Most people are stuck in a melodramatic soap opera of their lives with the same four or five problems they have always had.  The bigger problem is that they continue with beliefs that have been carved into their minds since childhood and they are the reason they keep repeating the behaviour.

Here is a frightening example:
You trip over when you are five years old and cut your knee and your mother says, 'Don't cry; crying is bad," so you don't cry.  Then you have a fall while skiing when you are 17 and you break your leg but you keep a stiff upper lip and you don't cry because crying is bad.  Then when you are 24 you break up with your boyfriend or girlfriend, and you really thought that they were 'the one' and you STILL don't cry.
The more you repress your feelings the more your consciousness shuts down.  You become barely alive.  You act like a zombie.  You function mechanically and get a reputation as 'a bit of a cold fish'.
The reality is that as you function mechanically more and more, in some cases, you become successful at it.  Here's a reality check: Mechanical success is not any more satisfying than failure.
I took my psychology training years ago and therapy has always been concerned with the way people are run, or how they function, by what was rather than what is and how to free people from their past.  That never sat comfortably with me.  I know hundreds of people who trained just like me and never questioned it. 
There are 2 reasons they didn't question it:
1. FEAR! As in: 'Don't make waves....if you question it they will flunk you.'
and
2. Cut the end of the bone off the Leg of Lamb! 
What do I mean by that?  Think about it.  
That's right:  It has ALWAYS been done that way, so there must be a good reason for it.

How does HPT (Human Potential Transformation) differ from Therapy?  Therapy is concerned with curing people of an 'illness' whereas HPT offers people an experience of themselves, and the ability to design a future.
It is evident from my travels and studies, and from the Transformational Change work I have done in the last two years which, I admit, has become more extreme and direct, that Belief Systems are, by and large, a myth.
Belief Systems are created by knowledge or data without experience.
If you experience something, it is real for you.
If you communicate it to somebody, it is real for them because you are expressing your experience.
If they tell it to someone else, it's a lie.  It is merely a belief without the component of experience.
A belief is a very powerful thing.  You can kill or you can cure with one.  I have earned my living for many years training people to believe in themselves, which is good.  You CAN believe in yourself because you have the experience of yourself, you are your own reality.  I can prove to you, from my beliefs, that what I think and see is true.
I ask people what they expect to get out of the training program and the list can be very diverse. Some say they want to get to know themselves, some say they want to make better decisions, have more self confidence, be more decisive, fall in love, be more open, sell more product, be a better leader or manager....
What they ALL have in common is a set of expectations!
They truly believe that their happiness is dependant on more love, money, power, sex, self confidence, etc.  Each has a belief system that relates satisfaction to something they are striving for.
The REALITY is that their happiness is a function of accepting what is, and make it separate from what was and what is to come.
Belief is a structure which can contain very little information in terms of making it useful in your consciousness or well-being.
HPT works on Observation and not Belief.  Observation has nothing to do with the senses, perceptions or belief systems. It only deals with direct experience...REALITY.
One of the core HPT Observations is that Life can be considered to be three foot long, and the first two feet eleven inches are about the material aspects of life (food,clothing and shelter) and what's known as 'psychological needs'. You need someone to love you and someone you can love back. You need self esteem, recognition and respect from others.
After people fill their needs they start to look what it MEANS to fill their needs.  They start to realize that there is no true satisfaction in just filling your needs and they look beyond that.  And THAT is the last inch.  THAT is what HPT is all about.
It is the last inch, that has been cut off the bone again and again.  That Inch is the life changer. 

That last inch is where we discover TRANSFORMATION.

Thursday, 2 October 2014

My First iPhone - AKA missing in action



Day 1. Getting to know the phone.
Day 2. Spent whole day speaking to Siri.
Day 3 Discovered that the voice activation works very well.
Day 4. Looked at Apps. Took panoramic pics!!! Need a beach!
Day 5. Wondered why battery wasn't lasting. Deleted some apps.
Day 6. Wrestled with different notification settings to stop Battery drain.
Day 7. Discovered I can do hang outs on the phone!
Day 8. Discovered Instagram apps
Day 9. Face Time!!!!
Day 10. Took Slow Motion movie...amazed.
Day 11. Took Time-Lapse movie...Stunned.
Day 12. Still don't know what my phone number is!
Day 13. First phone call made!........
Day 14. Transferred phone book from BB to iPhone
Day 15. Remembered no one knows my new phone number. (Hmmmm, tempting)
Day 16. Very happy, back in the real world now.

Saturday, 27 September 2014

Have, be and do anything (part 2)

Let’s cut away the fallacy from the facts…

They are people who belong to Companies, Businesses, organizations and groups who know these secrets and who pass this information on to a select few.  The average guy has no chance of gaining membership and receiving all the benefits from the knowledge, networking opportunities and associations these societies offer…UNLESS, they were invited, proposed and accepted.

That is one reason the rich get richer and the poor get poorer.

Most of the secret societies are not really a secret at all. It’s what goes on INSIDE the societies that is the big secret! It’s how its members work together that is a secret!

“These secrets are known to the chosen few people.” 
That is absolutely true.

“Who are these people?” 
They are members of Companies, societies and organizations around the world, but they are NOT the secret underground, Area 51, for your eyes only, stealth, need to know basis, loved by conspiracy theorists Gray Men people think are lurking in the background. 

When you are a member of one of these organizations or societies you LEARN a new way of doing things,  of how to obtain incredible wealth, power, luck, control, happiness, romantic love… You learn how to CONTROL all situations in your life and how to make all events turn out for YOUR advantage. You are taught secrets that can allow you to HAVE…BE....and DO...ANYTHING and EVERYTHING YOU WANT!

These secrets,
WHEN APPLIED CORRECTLY,
CAN make all your dreams come true!

The questions I get asked are...
“WHAT exactly are these secrets?
“HOW do I apply these discoveries for wealth, power, luck, love and romance in my personal life and make it work for me?

AND —

How can I get this knowledge without being a member of these societies, companies or organizations, so I can BE, DO, and HAVE EVERYTHING I WANT “FAST?”

Now those questions are being answered! Whatever YOUR dreams in life are....they CAN be achieved!

I have been a member of some of these organizations and societies and my only reason for doing so was to get where I am today!  I joined to learn the secrets of making incredible amounts of money, having major successes in business and improving my life and the lives of the people around me in all areas.

I am now willing to REVEAL these secrets to a few select people including YOU. These secrets have been kept exclusive to members only — up until now!

These secrets are SO powerful
and work so fast
that they AMAZE all who use them.

When used correctly, whatever you want in life can come RUSHING to you like it is being pulled by a magic magnet.

WARNINGMoney can come to you so fast and in such large amounts, it will frighten you!   (I know this sounds too good to be true, but it IS TRUE…and it is as good as it sounds!)

I am the ONLY person to have been given, and to have acquired this information who is willing to pass THE COMPLETE INFORMATION on to people outside of those organizations, businesses and societies.  Imagine having ME ‘PERSONALLY’ teach YOU how to apply this most powerful secret technology in YOUR life and help MAKE ALL YOUR DREAMS AND WISHES COME TRUE!

For the first time ever you will have revealed to you the secrets that were previously exclusive to members of these groups! Now, for THE FIRST TIME, someone is willing teach YOU exactly how to use these powerful secrets in YOUR life and make them WORK for YOU....in RECORD SPEED!  And that person…is ME!

You will learn how to HAVE, BE AND DO ANYTHING YOU DESIRE!

Imagine having ME as your PERSONAL mentor to teach YOU the secrets to making more money faster than you ever thought possible, have unlimited power in your personal life, have the most amazing romantic relationship you could imagine, have amazing health and vitality, become lucky in everything you do, control all people and situations in life, and have the financial freedom to enjoy your life like never before!

As you know, these companies, organizations and  societies include many wealthy and powerful people. I have talked with and confer with many of these members.

HERE IS A VERY IMPORTANT POINT!
In all the books and seminars you have read or watched, in person, on tape, on DVD or on the Internet, you have ONLY EVER been given enough information to make you want more.  The people promising you answers are not going to give you THEIR secrets because they don’t want the competition.  They are just going to tell you enough to make a slight increase in the levels of your life so that you see an improvement.  So that you think ‘it worked’ but then…nothing else happens.  If you are happy with that then stop reading now.

Here is the difference that MAKES the difference:

I UNDERSTAND how it works AND I AM GOING TO SHARE THE COMPLETE PROCESS WITH YOU. 
So...

Here is the shocker, you better sit down:  Unlike the others I DON’T CARE HOW SUCCESSFUL OR RICH YOU BECOME because I don’t see you as a threat to ME…I KNOW THERE IS ENOUGH WEALTH IN THE UNIVERSE TO GO AROUND…IT IS ABUNDANT.  THERE IS ENOUGH FOR EVERYONE. 
The ONLY barrier to your success is YOU!

I have associated with some of the most successful and powerful people on the planet. This creates a “master mind” group – making the society even more powerful, and membership even more beneficial. When you associate and learn from super successful people, it actually DOES rub off on you —— YOU are changed for the better!
See it as the ULTIMATE CIRCLE OF INFLUENCE AND SUCCESS...And the best part of a circle is....?  BEING ON THE INSIDE!

Think about it…dream about it…AND watch for the next post when you will be given the opportunity of your lifetime.
In the mean time...think of this...
WHAT WAS YOUR LIFE LIKE FIVE YEARS AGO?